عربي

الصفحة الرئيسية وظائف في الامارات وظائف في أبوظبي وظائف مدير العلاقات في أبوظبي مدير علاقات الزبائن

Academic Relationship Manager

Alef Education

نشرت في سبتمبر 15, 2020

2 - 4 سنوات Abu Dhabi - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Key Responsibilities
Customer Service - Builds and maintains customer relationships with school leaders and their teachers to facilitate the effective usage of the Alef Platform to serve their education related needs.
• Champions Alef Education program goals and value propositions for Principals, and their school communities
• Facilitates and supports the collection and analysis of student and teacher data using a variety of tools to identify gaps and suggest solutions for improvement
• Develops a deep understanding of customer needs and goals, identifying and promoting opportunities for Alef Education to deliver value added services
• Develops understanding of the competitive landscape within schools and identifies opportunities for Alef Education to better align with school leadership priorities and needs
• Communicates complex customer needs and problems to senior leaders, recommending strategies and solutions that support Alef s ability to deliver value for the schools
• Efficiently manages and/or escalates customer/school support requests, problems and questions
• Collaborate with product, education and technology teams to proactively develop and support large scale feature rollouts and updates for customers
Enable Platform Utilization & Long Term Adoption - Leads training and support systems that enable customer product utilization and long-term adoption
• Responsible for coordinating teams who deliver training and support systems that help principals, teachers and students effectively use Alef solutions
• Understands and manages SLAs and OLAs to ensure product and service performance meets contractual requirements within portfolio
• Escalates risk and problems as appropriate to support sustainable utilization and adoption goals
• Documents and reports product/connectivity risks and problems competently and with appropriate urgency to support sustainable utilization and adoption goals
• Facilitates communication between internal teams regarding opportunities that will enhance client utilization and adoption
Customer Success - Aligns education product/service goals and expectations with customer needs and expectations to enable long term product success
• Runs and analyzes reports on KPI to drive user engagement and long term adoption across all customer locations
• Conducts weekly/monthly/quarterly portfolio reviews, identifying progress and driving improvement in KPIs to close performance gaps
• Provides actionable feedback for improvement/course correction strategies to internal and external teams throughout the organization
Service Delivery Team Success - Collaborates and aligns with cross-functional teams to develop effective processes, tools, and documentation of standards that empower customer success
• Builds collaborative relationships with team members, inviting and facilitating problem solving and idea generation to help empower individual capabilities
• Partners with internal teams to develop and act on ideas that address customer needs through innovative service, training, and support
• Shares feedback with product, education and technology teams to proactively champion customer needs and support feature rollouts and updates
• Contributes to a library of delivery documentation and support references for internal and external key stakeholders ongoing learning
• Collaborates with internal teams to ensure consistent delivery and utilization of tools, programs and communication strategies throughout all portfolios
Team Leadership - responsible for managing a high performing team capable of creative, reliable, and scalable delivery and achievement of objectives and key results
• Lead a high performing team to achieve/ exceed established KPIs and objectives
• Trains, coaches and develops team members, ensuring clear expectations are regularly discussed in an open, collaborative team culture
• Evaluates and periodically reviews competencies throughout team, identifying areas for new training or further skill development to enable ongoing results
• Generates, shares data driven reports, and feedback related to team performance, mission-related objectives and timelines
• Communicates expectations and routinely reviews and discusses feedback
• Establishes schedules, processes, deadlines, and targeted results to enable ongoing improvement and ability to achieve improving results
• Conducts regular team meetings and one to one conversations to ensure all members are updated on relevant news, information, and best practices
• Provides the right tools and resources, ensuring teams are equipped to work productively and achieve key results
Self Leadership - takes initiative to continuously improve personal knowledge and ability to enhance effectiveness and team achievements
• Establishes and understands key responsibility areas, ensuring alignment of objectives and priorities with manager
• Conducts regular one to one meetings with direct reports, seeking to understand their core needs and drive engagement opportunities
• Demonstrates continuous learning and growth through a personal sense of inquiry and research to understand and solve problems
• Demonstrates continuous inquiry on educational related topics to maintain a high sense of credibility with our customers
• Maintain depth of knowledge on planning and delivery of platform features, content and experiential learning designed for use by students and teachers
• Maintain depth of knowledge for all content in Alef Academy to ensure a high level of credibility and consistency when communicating across schools
Education, Experience and Required Skills
Educational Qualification
• Advanced degree related to education or in a related field
Processes & Practice
• Strong relationship building abilities
• Strong knowledge and usage of educational technology tools in the classroom
Experience
• Sales background or related relationship management experience
• Experience in educational/ school leadership or teaching
• Experience coaching and leading a high performing team
• Teacher training background and/or deep understanding of teacher performance
• Experience working in start-ups is ideal
• Experience working in the education or educational technology sectors
• Experience implementing, using, and training on ed tech tools


تدريس / تعليم

ملخص المرشح المطلوب

Essential Skills
• Exceptional written and verbal communication skills
• Ideally someone who has worked in start-ups who can contribute positively to an open and collaborative culture
• Expertise in 21st Century Learning Concepts and emerging pedagogies
• Change Agent; ability to work with senior school staff to communicate a clear vision of goals and targeted achievements;
• Relationship Builder; ability to quickly establish credibility, influence and trust with other team members in order to better drive results
• Deadline oriented; ability to articulate priorities and revise plans to meet tight deadlines
• Bilingual (English / Arabic) preferred

الكلمات الرئيسية

Academic Relationship Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Alef Education


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الاتصال

الاسم / التعيين:
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موقع الكتروني https://alefeducation.bamboohr.com/jobs/view.php?id=129


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