مدير حسابات

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.