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الصفحة الرئيسية وظائف في مصر وظائف في الجيزة وظائف محلل دعم في الجيزة محلل الدعم

Account Support Manager/Account Support Analyst

NCR

نشرت في سبتمبر 1, 2020

1 - 3 سنوات Giza - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Account Support Manager/Account Support Analyst
Location: Giza, Egypt
Key Areas of Responsibility:
• Account Support Analyst is responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability
• This position is responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance
• Specifically, position maintains working relationships with all client operation and service delivery teams
• Position requires a thorough understanding of ACS systems, operations and policies, and customer contract specifics that are used to resolve customer problems
• Works cross-functionally to help clients continue to achieve superior operational performance
• Assisting and working alongside Executive Service Managers and Senior Service Analysts
• Preparing standard reports and ensuring SLA and other metrics are presented accurately
• Ensuring customer data integrity for service delivery, billing and reporting
• Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress
• Managing client expectations and service requirements
• Communicating specific SLA (Service Level Agreement) requirements to specific locations
• Attending vendor and customer meetings when required
• Ensure that the customer uses the proper primary escalation contacts/processes within Services
• Works with customer help desks on specialized activities when normal NCR processes are failing
• Other job-related duties as assigned.
Basic Requirements:
• Minimum 1 year of experience in analytical/customer services role
• Proficient English Level (both verbal and written)
• Excellent communication skills to interface directly with external customers and internal NCR parties
• Analytical and/or technical experience, preferably within NCR Services
• General computer skills required; Microsoft Word/Excel proficiency
• Ability to work in a fast-paced environment and multi-task
• Ability to identify and resolve issues with a sense of urgency
• Detail oriented
• Willing to work non-standard business hours as required by customers
• Works well under pressure
• Team player ability to work with colleagues in multiple locations
Offers of employment are conditional upon passage of screening criteria applicable to the job


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الكلمات الرئيسية

Account Support Manager/Account Support Analyst

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NCR


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موقع الكتروني https://ncr.wd1.myworkdayjobs.com/ext_non_us/job/Account-Support-Manager-Account-Support-Analyst_R0099084


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