عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف أخصائي دعم التطبيقات في دبي أخصائي دعم تطبيق

أخصائي دعم تطبيق

BSRI Solutions Private Limited

نشرت في سبتمبر 7, 2020

3 - 6 سنوات Dubai - United Arab Emirates

أي تخرج. أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Roles and Responsibilities
The Application Support Specialist will contribute to the successful and timely support and deployment of the product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
Desired Candidate Profile
• General aptitude for solving problems and using technology to improve processes
• Understanding and experience in implementation of product solutions
• Understanding and experience with Hospital Information Systems
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
• Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
Skill
• Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
• Provide the link between our customers and the XX Global Support organization
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Provide application support for the TrakCare Hospital Management System.
• Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of XX
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Conduct individual and group training, product demonstrations and workshops as required
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• If required, work with our partners to identify potential changes within the parameters of the product
• Participate in on-site implementations if required
• Participate in the on call 24 hour roster service


سوفت وير تقنية المعلومات

الكلمات الرئيسية

أخصائي دعم تطبيق

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

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BSRI Solutions Private Limited


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موقع الكتروني https://www.naukri.com/job-listings-040920004476


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