Job Specific Responsibilities
Conduct Product Tests and Assessment:
Quality control specialist should test all parts of MLO using a variety of techniques, checking that specifications are met and that MLO works as intended.
Identify Product Defects:
Quality control specialist is ultimately responsible for identifying MLO defects or potential issues and determining what to do to resolve the issue. This may mean sending MLO back through certain stages of development process or pulling a MLO entirely if it does not meet expected standards of quality. The quality control specialist analyzes the results of usability tests to identify these defects and make sure they do not persist.
Record and Report Issues:
Quality control specialist also must keep detailed records of MLO defects as they test and assess MLOs. These detailed records can help identify and eliminate recurring problems and also provide a paper trail to aid in accountability and error reporting. These reports will help leadership make decisions about development processes and practices.
Quality control specialists are also responsible for supporting process improvements throughout the testing and quality assurance processes. If several MLOs arrive with a similar defect, for example, the quality control specialist might make a suggestion to improve a specific part of the development process. This helps ensure that MLOs are produced consistently and that defects or other errors will not persist throughout the development process.
Make Necessary Repairs:
In some cases, a quality control specialist may also be responsible for making necessary MLO repairs. If a particular MLO has a single, minor defect that the quality control specialist is equipped to resolve, then making this repair instead of sending MLO back through the development process can save significant time and contribute to overall cost reductions.
Assist the Quality Lead in generating the periodical quality reports
Review, edit, and communicate feedback regarding content provided from internal and third party resources
Manage deadlines and schedules with zero compromise on quality
Ensure that assessment questions are aligned to Learning Objective and address students assessment needs and requirements
Key Performance Indicators
The Active Defects KPI is better when the values are lower. The word active for this KPI could mean the status is either new, open, fixed (and waiting for re-test), or closed (re-test is over and found satisfactory).
Test plan coverage (%):
The percentage of requirements covered by tests. One hundred percent test coverage should be the goal for your QC Plan.
Defects Fixed Per Day:
The Defects Fixed Per Day KPI ensures that development team is hitting the standard when it comes to turning around fixes and keeping the process moving forward.
Measuring passed requirements is an effective method of checking on a given testing cycle. Requirements should be drawn from QA Guidelines and Acceptance Criteria,
The Passed Tests KPI is complimentary to Passed Requirements KPI and helps understand how effective your test configurations/methodology are in trapping defects. Low quality test cases often yield passing results when in fact there are still issues with the build.
No more than 5% of the defects submitted should ever be rejected.
The Reviewed Requirements KPI is more of a Prevention KPI rather than a Detection KPI . This KPI focuses on identifying which requirements have been reviewed for ambiguity. Ambiguous requirements lead to bad design decisions and ultimately wasted resources. It is QC responsibility to monitor whether each of the requirements has been reviewed by a subject matter expert (SME) within ALEF who truly understands the business process that the technology is supporting.
If a defect status is Urgent or Very High, count it against this KPI. If the total count exceeds 5, throw a red flag.
Test plan execution time:
This KPI only relates to the velocity of your test execution plan.
The less Complexity index, % the better. Key points are Excessive timing, Excessive choices, and Excessive explanations.
Time being end-user of the product:
Maximum time allocated as an end-user to go through the entire MLO journey should not exceed 30 minutes. Otherwise, QC should flag MLO to split into two or more MLOs.
Impact Indicator Satisfaction of Quality Improvement:
This KPI will be measured at team of stakeholders, from lesson learned and quality improved. This as well will reflect on QC Effectiveness among QC Team.
Education, Experience and Required Skills
University degree in relevant discipline, preferably Educational Leadership
Post graduate degree in relevant field
Certification in testing and/or quality control
10 15 years of experience in educational establishments as (Subject) Coordinator or a (Subject) Lead
Curriculum management, assessment, and verification
Application of Curriculum & Assessment Quality Standards
Knowledge of MOE Performance Standards for Education
Content Quality Assessor and/or Verifier
Data reporting and analysis
Quality control specialists need to possess a high level of attention to detail and familiarity with product specifications and expectations.
Quality control specialists need a solid understanding of product testing procedures, along with a firm grasp of best practices for testing product development and maintenance against specifications.
Assessment and analysis:
This role requires significant attention to detail, particularly in terms of assessing a product s quality and analyzing recurring development errors or defects. Skills like; data collection, management and analysis is a must.
It s also helpful for quality control specialists to have some familiarity with development processes so they can contribute to error reduction and process enhancements.
Effective quality control specialists need to be adept problem-solvers, skilled at proposing and implementing solutions to development defects and recurring quality control issues.