NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
TITLE: Assistant Field services Manager / Territory Manger
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY :
Analyzes the territory s performance and develops strategies for improving service
Combines working knowledge of technical/professional principles and concepts with in depth knowledge of team objectives
Ensures the quality and service of self and others
Improves process efficiencies in support of area objectives
Develops customer relationships Area Management
Analyzes the territory s performance and helps develops strategies for improving service
Develops customer relationships
Advises customers of service delivery standards
Provides service account management for Tier III customers
Responds to escalated issues
Pursues revenue opportunities through additional maintenance contracts and ancillary services
Manages expenses, inventory, time and material processes
Assists in developing and maintaining working relations with key customers in designated territory
Develops relationships and interact with internal customers.
Monitors SLA performance against target for territory.
Manages his/her teams performance and activities
• 4 years college degree or equivalent Formal vocational or technical training/ certification
• 5 years of related experience
• Active Coordination
• Data Interpretation
• Performance Coaching
• Service & Solution Knowledge
• Quality Orientation
Integrated into our shared values is NCR s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.