عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف Guest Relation Manager في دبي مدير علاقات الضيوف

مساعد مدير علاقات النزلاء

Kempinski Hotel

نشرت يوم 25 أكتوبر, 2019

4 - 5 سنوات دبى - الامارات العربيه المتحدة

المدرسة المتوسطة. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Key Responsibilities:

Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings

Be knowledgeable about all VIPs in-house, hotel functions and special events.

Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

Welcome, facilitate and bid farewell to as many guests as possible.

Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

Liaise with FOM, to prepare tailor made guest itinerary for Top VIP s when appropriate and coordinate VIP greetings and departures ahead of time.

Obtain as much information about a guest s stay to be entered in the guest history.

Welcome visitors to the hotel, assist with general information, internal promotions and directions.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

Perform special projects and related duties as assigned.

Walk throughout the hotel recognizing guests and engage with them appropriately.

Attend & participate in daily briefings as scheduled.

Report potential and existing hazards and rectified immediately.

Provide information to all guests regarding the services and possible internal promotions of the hotel.


فنادق/ضيافة

الشيفات/F & B/تدبير منزل/مكاتب امامية

ملخص المرشح المطلوب

*
Desired Skills &
Qualifications:

Higher College Education

Minimum of 4 years' experience in a Manager level position in Front Office or Guest Relations preferably in an international luxury five star hotel

English excellent oral and written skills

Additional language(s) beneficial

Proficiency in Microsoft Office (Word, Excel and PowerPoint)

Excellent knowledge of Opera

Highly quality and details oriented

الكلمات الرئيسية

مساعد مدير علاقات النزلاء

ابلاغ عن هذه الوظيفة

تنبيه:Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visitتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.





The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

المزيد
عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
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موقع الكتروني https://kempinski.taleo.net/careersection/ex/jobdetail.ftl?job=60659


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