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Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
As the local, on property catering & group contact for social customers, the Assistant Sales Manager, is responsible for proactively soliciting and managing social group/catering-related opportunities. Prepares all event documentation and coordinates with hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events . Ensures all events have a seamless turnover from sales to service back to sales. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible to learn how to support Marriott s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Job Family Core Work Activities
•Create and Maintain Relationships with Clients -Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Exceeding Customer Expectations -Providing services that are above and beyond for customer satisfaction and retention.
•Selling or Influencing Others -Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
•Proactive Selling -Taking action to go out and get clients and close sales.
•Demonstrating Knowledge -Demonstrating knowledge of job-relevant issues, products, systems, and processes.
•Organizing, Planning, and Prioritizing Work -Developing specific goals and plans to prioritize, organize, and accomplish your work.
•Establishing and Maintaining Interpersonal Relationships -Developing constructive and cooperative working relationships with others, and maintaining them over time.
•Supporting Marriott's Service and Relationship Strategy -Planning and contracting the customer's program/event, managing the success of the program/event and measuring service effectiveness.
•Making Decisions and Solving Problems -Analyzing information and evaluating results to choose the best solution and solve problems.
•Communicating Information Timely -Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Communicating with Supervisors, Peers, or Subordinates -Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Improving Service -Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Thinking Creatively -Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
•Communicating with Persons Outside Organization -Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.
•Generating and Delivering Accurate and Timely Results -Generating and providing accurate and timely results in the form of reports, presentations, etc.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.