Your day to day
Guest experience: To plan and implement the Spa concept To facilitate personalized results focused treatment to all and ensure re-booking levels are reached To implement the standard operating procedures To maximize the operations potential through effective training chiefly booking procedures, strong retailing and up selling. To ensure the highest standards of hygiene and presentation To achieve maximum efficiency from the team and all other treatment resources. To monitor guest feedback and to implement a system for addressing comments to ensure total guest satisfaction and continuous improvement To ensure an atmosphere that promotes positive emotions for clients and for the therapist team To act as liaison and problem solver for all PR, sales & marketing activities To co-ordinate a program of activities and events to develop Spa & Hotel business to keep abreast with market trends and requirements prompt answering of telephone calls and contacting clients and other third parties by telephone and/or by other electronic means as may be requestedResponsible business: Creating a plan based on the monthly goals. Identify and plan training needs in liaison with the Training Manager-Spa Division. Create trainings, get-togethers, staff & management meetings and activities on a weekly & monthly basis. Planning and maintaining of at least one month of operational supplies. To provide training to deliver consistent excellent service Financial returns: Establish the operations financial business plans for the year in liaison with the various Spa Division, GM of the unit and the Financial Controller concerning monthly revenue and expenditures. Ensure the department's operational budget is in line and that all costs are strictly controlled. Achieving the objectives of the Employer as set out in any Business Plan/s/Targets from time to time including inter alia ensuring that the Business operations operate on a 25% cost to sales ratio; Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit. Perform weekly salon stock inventory and managing stock control Ensuring maintenance of inventory of supplies and products. Ensuring stock data and inventory are correct and conducting spot checks Reviewing monthly stock data and tacking necessary action Sourcing of materials, equipment and supplies Stock displays and promotional material to be rotated monthly in line with brand objectives and standards Reviewing and improving stock procedures to ensure maximum cost benefit and 'right stocking'. People: Maintain and preserve the Spa's vision and mission. Ensuring all spa employees have a complete understanding and adherence to Spa's polices and procedures. Ensuring all spa employees adhere to the established standards of hygiene and grooming. Conduct daily briefings and monthly operational meetings for entire spa team. Coach and support all spa employees. Mentor spa employees for professional growth. Serve as a liaison between the management, staff and clients.Oversee and implement staff schedules to ensure maximum results.Accountability You will be fully accountable to effectively oversea the spa operation all the time, mainly through plan and implement the spa concept.
What we need from you
Must have excellent knowledge of standard retail operations procedures and excellent managerial and supervisory skills, as well as, proper motivational skills; excellent written and spoken English and communication skills; customer service skills; teamwork; multitasking and basic knowledge of MS Office suite.Minimum 2 years' experience within the same field.
What we offer
In return for your hard work, you can look forward to a highly competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel.And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. So whoever you are, whatever you love doing, bring your passion to IHG and well make sure you'll have Room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by going to careers.ihg.com. IHG is an equal opportunity employer.
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