Sales & Revenue Management
•In-charge of driving the Executive Residences occupancy with mid and long term leases.
•In-charge of creating synergies and partnerships with real estate brokers, corporate accounts and any sources to generate leads for mid-term and long-term stays.
•To ensure that regular action plans are in place including benchmark studies and comparison sheets of the Executive Residences of The Ritz-Carlton, DIFC and agreed upon comp sets.
•Fully in-charge of driving occupancy of premium rooms and suites of the hotel with local market and GCC.
•To maintain benchmark studies and comparison sheets of the Suites of The Ritz-Carlton, DIFC with the agreed upon comp sets.
•To suggest and recommend initiative to the market with DOSM and Associate Director of Marketing & Communications to launch strategic tie ups to raise awareness of the suites and executive residences.
•To share on regular basis to the concerned stakeholders 360 degrees strategic plans for both Residences and Suites with detailed critical path to have the hotel reach and exceed sales target.
•Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing Identifies revenue opportunities for the hotel based on the event profile.
•Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
•Exceeds company minimum standards with the ShopTalk sales process and acts as a mentor for others within this area.
•Understands the overall market in which they sell - competitors strengths and weaknesses, economic trends, supply and demand, etc.
•Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, bridal shows, etc. Conducts customer site inspections
•Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
•Responds to incoming inquiries within their market segment.
•Closes the best opportunities for the hotel based on market conditions and hotel needs.
•Creates sales contracts as required.
•Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
•Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
•Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
•Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
•Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
•Sets a positive example for guest relations.
•Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
•Empowers ladies and gentleman to provide excellent customer service. Ensures ladies and gentleman understand expectations and parameters.
•Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans.
•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•Demonstrates commitment to The Ritz-Carlton operating principles and philosophies.
•Holds self and others accountable for achieving results.
•Addresses conflict in a timely manner.
•Contributes to team results.
•Deals with change effectivelyMakes decisions, including employees/team and commits to a course of action with available information
•Treats people fairly, with dignity and respect.
•Works to meet goals in a manner that does not disadvantage other employees or groups.
•Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
•Listens and responds to others.
•Is interested in other s views even if they counter own views.
MANAGING WORK EXECUTION
•Adheres to all standards, policies, and procedures (SOPs, etc.).
•Effectively uses sales resources and administrative/support staff.
•Approaches work with a sense of urgency and purpose.
•Allocates time and resources effectively when faced with competing demands.
•Overcomes obstacles to accomplish challenging objectives.
•Analyses candidate s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
•Discusses problems immediately with others before they are forgotten or get out of control.
•Actively pursues self-development.
•5 sales calls a day
•1 ENT (1 lunch / 1 dinner) and 1 Site inspection to de done every week preferably with new clients
•Upon completing or planning the sales call, Site Inspection, ENT or telesales, Opera activity report needs to be updated daily
•Telemarketing calls to be done per day (minimum 10) with proper log sheet and incorporated in the Opera activities
•1 key customer activation per quarter includes but not limited to Fam Trip, Breakfast in the office, Team building (any idea is good idea)
•1 submission of Smile & Engage story per quarter
•1 client event activity per quarter
•Acts independently to improve and increase skills and knowledge.
•Demonstrates an awareness of personal strengths and areas for professional improvement.
•Shares learning, innovations, and best practices with others.
•Is willing to learn from others.