Supervise work of Denters, Painters, Mechanics, and Technicians etc in the Workshop on day to day basis.
Maintain up-to-date progress on each and every vehicle under maintenance / repair.
Communicate any and all changes that affect a vehicle to the concerned person / department e.g. completion time, parts shortage, extra work, warranty refusal, damage found, delayed diagnosis etc.
Communicates between customers and mechanics to eliminate inefficiency and comeback repairs.
Estimates repair costs and makes sure that parts or services are completed in a timely manner.
Ensures that parts inventory matches vehicles in system, coordinates with parts person, and updates as necessary.
Maintains preventive maintenance records (hard copy and computer).
Monitor technicians' performance, productivity and efficiencies on daily and weekly basis
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Establish and implement prudent shop safety policies and procedures
Look after maintenance and upkeepment of plant, equipment and machinery of the company on regular basis.
Follow checklist in order to ensure that technician are completing jobs according to given timeline
Take attendance of all workmen and check for punctuality and efficiency at work
Monitoring the jobs carried out by the Technicians in terms of quality, speed, cleanliness of vehicles, floor etc.
Supervise the usage of spare parts and order parts for vehicles
Make sure there is no wastage of resources and spare parts
Perform other duties as assigned
Diagnostic skills of different models of vehicles
Electrical, Electronics & Mechanical knowledge of automobile parts & equipment
Customer Service Skills
Valid driving license