Excellent reading, writing and oral proficiency in the English language.
College degree, preferable in hotel and restaurant management.
Knowledge of service, cost control in F&B, labor controls, human relations, maintenance and merchandising.
1 year minimum food and beverage and/or supervisory experience.
Demonstrates consistency and integrity at all times.
Demonstrates a professional appearance and a style which compliments the hotel decor.
Demonstrates teamwork and can develop a strong team.
Is willing and able to step outside of normal responsibilities to assist others.
Strives to continuously improve job skills and knowledge.
Strives to continuously improve skill and knowledge level of the Restaurant team.
Meets all food and alcohol handling requirements.
Excellent ability to interact professionally with a variety of people.
Ability to communicate clearly both verbally and in writing.
Controls expenses and maximizes profits within the limits of Taj standards.
Required Position Skills
Ability to communicate effectively both orally and in writing
Strong leadership and teamwork skills
The desire and tenacity to adhere to procedures
A flexible attitude to working hours and a willingness to cover other shifts as needed
Decision making skills
Problem solving ability
Planning and Time Management awareness
Customer service appreciation and awareness
Daily Departmental management experience
Mentoring and counseling experience
Focus on the Customer. . . Seek to understand the guest and internal customer and meet the needs of both the customer and the Company.
Attend to Details . . . Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility . . . Demonstrate personal ownership to tasks and follow through to get the required results.
Apply Professional, Product or Technical Expertise . . . Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.
Foster Teamwork . . . Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively . . . Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Fluency in English is required, additional language ability is a bonus
Ability to read, speak and write English
Must be able to think freely and make decisions on own pertaining to job responsibility
Able to perform duties without great supervision
Ability to keep calm, responsive and friendly under pressure
Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees
Knows when to request help or assistance from supervisor
This is a very fast paced busy environment
Regular attendance in conformance with the standards, which may be established by Taj Dubai from time-to-time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Employees may be required to work varying schedules to reflect the business needs of the Hotel
This position is monitored by direct/indirect supervision to insure all unit procedures are adhered to.
Upon employment, all employees are required to fully comply with Taj Dubai s rules and regulations for the safe and efficient operation of the Hotel. Employees who violate any rules and regulations or policies and procedures will be subject to disciplinary action up to and including termination of employment
Safety and Sanitation
At all times safety and health hazards should be foremost in the minds of all employees. All employees must acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice or in the Hotel Safety Procedures.
To acknowledge, greet, smile and show respect to every guest, customer and fellow employee
To cooperate with all Departments
To maintain your work environment at its best, according to your duties. (Cleanliness, order, etc.)
To keep yourself informed