Supervise the day-to-day operation of the bar and restaurants
Outlets organization, administration, profitability, service quality, requisitions, maintaining the standards, guest satisfaction and staff development matters are under his/her responsibility as part of his/her main duties.
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities
Creates a healthy and fair atmosphere in where personnel can work with maximum productivity and happily.
Fills out the Requisition Forms for necessary F&B items and materials from storerooms.
Checks all service set-up matters at least hour before service starts.
Attends the F&B meeting or any other meeting instructed by Food & Beverage Office.
Trains continuously his staff (behaviour, suggestive selling, service skills, knowledge, etc.)
Makes sure all operation equipment are cleaned and polished on a sufficient amount for the operation.
Prepares daily log book with details.
Coordinates with Engineering when repairing needs to be done via Maintenance.
Follows up daily occupancy and take necessary action for service.
Checks the appearance of the service personnel daily.
Looks after the associates and solve the
Problems, which might arise from time to time.
Suggests and recommends to the F&B Office the most efficient way of the operation
Implements new service procedures together with the Director of Food & Beverage.
Follows up the instructions, which are given by F&B Office.
Handles all administration regarding his/her Outlet.
Supervises and is responsible of billing and cash flow of his/her Outlet (closing the checks, discounts, voids, Hospitality Guarantee, etc).
Ensures that the budgeted profit is achieved.
Performs other duties assigned by his/her Supervisor
Checks beverage items temperature, presentation and quantity.
Makes sure the bars are clean, always tidy, without any hazard and safe all the time.
Deals with guest complaints.
Welcomes the guests and allocate a table.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.