Looking for Candidates with a min of 3-4 years of experience in Remedy
Extensive Remedy administration, support, and development experience.
Experience with installing, patching, and upgrading Remedy ITSM (Incident, Problem, Change, Asset, Knowledge, Service Level, and Service Request Management).
Solid understanding of architecture including load balancing, high availability, scalability, and fail-over solutions.
Ability to review user requirements, provide feedback with respect to ITSM capabilities, and implement well-engineered solutions.
Ability to leverage built-in ITSM capabilities in satisfying user requirements.
Experience with installing and configuring Remedy Single Sign-On, Smart Reporting, Digital Workplace/Smart IT
Experience with installing Mid-Tier and Tomcat
Experience configuring server groups.
Experience in advanced troubleshooting (e.g. Server logs, plugin logs, etc.).
General network troubleshooting skills.
Extensive experience using Developer Studio to customize ITSM modules
Experienced in using Atrium Integrator Spoon.