Start Your Journey With Us
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .
serve the guest in accordance with the JW Marriott s food and beverage
standards. Display aggressive hospitality with both guests and co-workers. Take
pride in all facets of the service to include quality, appearance, and
cleanliness of self and restaurant. Smile is to be a part of the uniform.
SCOPE / BUSINESS CONTEXT
Full Time position based at JW Marriott Marquis Dubai
of 2-year experience of a similar position within a five star hotel
lifting 50 lbs.
to verbally communicate effectively with guests and co-workers
pulling, bending, stooping, upward reaching
to cleaning chemicals
periods of standing and/or walking
able to sing as part of the restaurant concept
School Diploma or equivalent
are specific responsibilities and contributions critical to the successful
performance of the position:
up the restaurant efficiently and accurately, including the tables, bar and
participate in daily stand up briefings and taste panels
knowledge of the Basic of the Day and the Food and Beverage Brand Standards,
and ensure these are followed
an assigned station, and leave the floor only after permission from a
and serve guest orders promptly and according to Brand Standards, sequence of
service, and sales dialogue
aware of any 86 items
offer a choice of sparkling or still water
back after two bites of the main course
the table after main course or when necessary
the ashtray after two butts and after putting dishes on the table
a refill when a third of the drink is left
empty glasses and dishes as necessary
all beverages in accordance with Brand Standards and Use Records
any guest questions about the menu items, daily specials and beverages,
including knowledge of the ingredients, preparation methods and garnishes. Make
appropriate suggestions to suit guest needs and proactively up-sell items.
food before serving it to the guest to ascertain that appearance, temperature
and portions are correct.
the MICROS and Respak system accurately:
accurate and informative punching of orders
any voids or adjustments initialed by a supervisor
and update the Respak system accurately, without adding unnecessary profiles
the prompt bussing of tables once the guest has departed. Ensure all re-setups
of tables are clean, stain free and accurate, with special attention to detail.
stations must be clean and organized at all times.
all necessary set-up and side work as assigned.
associate is expected to carry out, within their capabilities, all reasonable
requests by management. This may involve working in or moving to another Food
& Beverage outlet.
work related accidents, or other injuries immediately upon occurrence to
company and department safety and security policies and procedures to ensure a
clean, safe, and secure environment.
Loss Prevention/Security of any guest reports of theft.
company, hotel and department policies and procedures.
Marriott International Hotels Limited Regional Office policies and procedures
the privacy and security of guests and coworkers.
confidentiality of proprietary materials and information.
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
other reasonable job duties as requested by Supervisors and Management.
hours as required to do your job but normally not less than 48 hours per week.
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
other employees to ensure proper coverage and prompt guest service.
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and acting
on them whenever possible.
guests' service needs in a professional, positive, and timely manner.
guests in conversation regarding their stay, property services, and area
guests with genuine appreciation and provide a fond farewell.
and acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
guests/residents with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
telephones using appropriate etiquette including answering the phone within 3
rings, answering with a smile in one's voice, using the callers' name,
transferring calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages, and allowing
the caller to end the call.