Requisition ID: 1222
Division: AHC Information & Communication Technology
Department: AHC Business Applications Support
Country: Saudi Arabia (SA)
City: Riyadh
Job Industry: Information Technology and Services
Job Function: ICT - Business Applications
Role Purpose
Responsible for Planning, Designing, Implementation, Enhancements and Support of business applications and software solutions within the designated domain(s); and delivery of assigned project(s).
Description
Operation Management
• Provide day to day support related to ERP Implementations and business applications within the designated domain(s)
• Formulate and define system scope and objectives for assigned projects
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Prepare detailed specifications from which programs will be written
• Responsible for program design, coding, testing, debugging, and documentation
• Manage the system analysis and design for new in-house/ add-ons applications related to the designated domain(s)
• Conduct quality assurance of business applications and software solutions projects within the designated domain(s)
• Assist and provide support to the System Analysts in System Analysis, Designing, Development, Implementation and Maintenance of In-house developed applications and developments related to the designated domain(s)
• Monitoring the helpdesk logs to ensure the timely resolution of issues related to business applications within the designated domain(s)
• Comply with and implement applicable policies / procedures including enforced Information Systems Security Policy
End User Training
• Manage End user training on business application within the designated domain(s)
• Ensure the proper and optimum usage of business applications within the designated domain(s)
• Identify applications problems, correct malfunctions and other operational difficulties within the designated domain(s)
• Coordination with vendor/technical service provider in case of any technical issue if needed
Post Implementation
• Manage the post implementation review and monitoring of the business applications within the designated domain(s)
• Enhance and maximize the usage of the system within the designated domain(s)
Business Process Re-engineering (BPR)
• Contribute to the business process analysis and business process reengineering related to the designated domain(s)
• Ensure the optimal use of business applications generally across the designated module domain(s)
Documentation
• Develop and maintain complete documentation related to business applications such as business process documentations, configuration documentation of ERP, end user manuals, documentation of in-house developed applications, etc., within the designated domain(s)
• Ensure that the documents are up-to-date by regularly updating them when needed
Necessary Knowledge and Experience
• Minimum of 5-8 years of Software Implementation Management in the designated domain area(s)
• Minimum of one full life-cycle of SAP Implementation in the designated domain
• Proficient in using standard computer hardware and software systems including MS Office applications
Education Degree
• Bachelor in Information Systems
Preferred Education Degree
Preferred Certifications
Competencies
• Application & Database Administration
• Business Acumen
• Collaboration
• Customer Focus
• Documenting & Reporting
• Information Security
• Innovation & Creativity
• Knowledge in Work Tools
• Learning & Coaching
• Operational Excellence
• Programming & Development
• Project Management
• Systems Analysis & Design
• Troubleshooting