Job Description
Consumers / Customers
• I understand my local market, our consumers, specifically business customers and their business needs, and use this knowledge to improve our customers shopping experience.
• I analyze current trends and optimize current and future commercial opportunities.
• I talk to my customers and colleagues, giving input and encouraging feedback on how we can make shopping easy, convenient and successful for our business customers.
• I actively work at building long-lasting relationships with the local business community in order to increase their awareness of how the IKEA offer can meet their furnishing needs.
• I am using my sales skills and customer services skills to) actively offer assistance when customers need more help, advice and I optimize the impact of the IKEA BUSINESS point, by ensuring we maximize the effectiveness of our IKEA BUSINESS consultants.
• I know about all the services offered in our store and use this knowledge to help my customers make informed choices, which results in a better shopping experience for them. I am responsible for the implementation and communication of services specifically aimed at supporting the shopping needs of business customers.
• I have confidence and want to listen to my customers who have a complaint. I then use my knowledge of both the product and how the IKEA organization works to offer informed solutions that ensure customers leave the store with a positive impression
Commercial
My overall goal is to grow sales to businesses with sustained profitability. I do this by:
• Ensuring all co-workers in the store understand the specific needs of the IKEA BUSINESS customer and the IKEA offer provided for them, and I am familiar with what services we offer through IKEA BUSINESS
• Taking fast action on commercial opportunities; existing in the local market i.e. start up - offices, residential compounds, hospitality
• Working with customer relations and operations on service execution supporting the business shopping experience, including supporting country IKEA BUSINESS leader in forecasting of sales volumes
• Networking between stores to share good examples and successes.
• Filing and archiving all the customer information, drawings, copy of invoices, transactions and all of the related information or documents belongs to my clients &projects and treat them as a confidential information.
• High follow up for my projects and customer needs in term of sales and shopping process, delivery & assembly, unhappy flow issues and all after sales services and guarantees
• I deliver an IKEA BUSINESS action plan by communicating the action plan to my store colleagues and matrix in a way that motivates them to take ownership for their part in achieving the overall goals
People
• I provide an inspiring and motivating direction for my colleagues and engage them fully in the IKEA BUSINESS objectives.
• I take an active role in the store management team by sharing my knowledge and experience and encouraging others to do the same.
• I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my colleagues.
• I actively support local projects.
• I am responsible for my own development and look to my manager and my matrix to support me in improving my competence.
