عربي

الصفحة الرئيسية وظائف في الامارات وظائف في أبوظبي وظائف مدير فى ابو ظبي مدير

مدير الخادم الشخصي

St. Regis Hotels & Resorts

نشرت على 13 أغسطس 2020

2 - 3 سنوات Abu Dhabi - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Job Summary
Responsible for the successful functioning and delivery of our critical and differentiating butler services to guests. Sets the tone for and is primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. In charge of the Butler team comprised of Butlers and Butler Service Desk Associates. Leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.
Preferred qualifications:
Education : Degree in Hotel and Restaurant Management, Business Administration or related major.
Experience : minimum 1-year experience as Butler Manager or 2 years experience as Assistant Butler Manager in five Star Hotel
Main responsibilities
Managing Butler Services
•Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
•Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirements.
•Manages VIP guests schedules as appropriate to support potential needs.
•Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
•Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
•Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.
•Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.
•Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
•Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.
•Serves as a role model to demonstrate appropriate behaviours and sets the bar for execution of butler services through training and mentorship.
•Continuously strives with the team to provide the bespoke and uncompromising services.
•Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, and delivery).
Supporting Management of Front Desk Team
•Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•Encourages and building mutual trust, respect, and cooperation among team members.
•Serves as a role model to demonstrate appropriate behaviours.
•Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
•Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Guest Relations
•Sets the standard and tone for how Butler team members drive guest relations.
•Coaches team members to recognize and build rapport with guests.
•Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.
•Verifies Butler teams manage guests schedules to anticipate potential needs.
•Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.
•Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
•Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
•Assists other employees to verify proper coverage and prompt guest service.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws


فنادق / ضيافة

الشيفات / F & B / تدبير منزل / مكاتب امامية

الكلمات الرئيسية

Butler Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

St. Regis Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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موقع الكتروني https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=20042276&lang=en


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