Position Summary :
The Call Center Operator reflects the mission, vision, and values of the organization adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Call Center Operator provides convenient access to services for patients and minimizes financial risk to the organization. The Call Center Operator will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service at AMNM as well as promotes accuracy and timeliness of data processing and maintains customer services objectives. This role includes scheduling the patient, updating insurance and demographic information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, and initiating financial account processes and educating patients regarding policies, procedures, expectations and financial responsibilities.
Provides outstanding and professional Customer Service to all internal and external customers.
· Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
· Responds to questions and concerns. Forwards, directs, and notifies Team Lead of extraordinary issues as necessary.
· Maintains patient privacy and confidentiality per regulations.
2-3 years customer service or medical office experience.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration