Review edit or create customer designs to ensure they meet print design standards and customer business expectations using various graphic skills (Adobe Suite: Ai, Psd, Id, Adobe Type Kit ) and company s internal tools.
Achieve high quality standards as defined for print review processes
Design, edit and retouch designs for print processes
Key Responsibilities /Duties
Answering all customer inquiries through various channels : ticketing (offline), video chat (live sessions), and any additional channels as developed in a courteous and professional manner.
Processing designs based on the process requirements and produce a high-quality result useful for production ensuring customer satisfaction.
Achieve the targets set by the team lead/team manager.
Demonstrates a positive attitude.
Executes the processes as documented and made available.
Proactively raise issues regarding systems, tools, performance and processes.
Applies customer satisfaction oriented approach in his/her daily tasks.
Performs additional duties as requested by team lead/manager
Involving in activities that induces continuous improvement in the skills required for the role.
Experience & Qualification
Degree/diploma course in Graphics designing from a renowned institute or university
Demonstrates a high level of understanding about existing commercial designing software applications such as Adobe Illustrator or Corel Draw, Adobe Photoshop
Exhibits creativity skills that are part with industry standards
Fluent with verbal & written English communication
Previous experience in a multi-channel customer service environment preferred
Additional characteristics and personal attributes will include:
Strong ethical behavior combined with unmatched passion, commitment and drive for quality excellence.
Knowledge of MS Excel, Word and Outlook
Ability to adapt to new software applications/CAD tools
Adaptable style that is comfortable within a high energy, action-oriented culture
Flexibility to work in various shifts according to the business need
Design Portfolio with specific trends and techniques is a plus
What s in It for You:
Work in a highly collaborative team
New learning opportunities
Excellent working atmosphere
Lunch benefit: meal vouchers
Group Health Insurance
Games area (ping-pong, baby foot, PlayStation 4, Xbox )
Onsite catering and cafeteria
Team Buildings and Team meals
And much more!
CAD, Drafting, Graphic Design, Artist, Engineering, Creative, Customer Service