In this role, I will support the Director of Engineering for the efficient operation of the Engineering department including landscape and gardening, plant and equipment, technical work, carpentry, sustainability, fire and safety systems and a preventative maintenance program to provide exceptional products and services within brand operating standards. I will also ensure that rostering and manning are adequate to meet the requirements, plus organize external contractors as required.
Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.
In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
Interaction and communications between Engineering and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Director of Engineering and/or General Manager.
Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for maintenance concerns. The required meetings and briefings are to be attended or conducted, as instructed by the Director of Engineering and/or General Manager.
Six Senses guidelines and standards of service and operation will be adopted and followed by all Engineering hosts so that our performance benchmarks are maintained and exceeded. Product and service quality is continually reviewed through my physical presence in rooms and public areas on a regular basis and our rigorous adherence to LQA standards. Energy efficiency is maintained for all equipment and an effective system for recording and reporting all utility consumption is in place. Service and product maintenance issues are promptly rectified.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
In this role, I will instill a cost-focused philosophy through training and education. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. The departmental operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
As Engineering Manager, I will support the Director of Engineering on the management and development of all hosts within the departments through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team.
The role will also require standing and walking for extended periods of time. I also recognize that the role is dynamic and may change to meet operational requirements, including Duty Management shifts as required. I understand there will be a requirement to travel for work-related meetings and events. My performance is measured directly against these job responsibilities.