عربي

الصفحة الرئيسية وظائف في الامارات وظائف مدير مشاركة العملاء في الإمارات مدير مشاركه العملاء

UAE - Client Engagement Manager

StashAway

نشرت يوم 16 يوليو 2020

3 - 5 سنوات United Arab Emirates - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


About the role
Do you have a customer-oriented mission to serve? Do you like being at the front line and being the ambassador of the company? Does conversing with and helping others energise you? Are you a quick learner with exceptional remarkable skills and astute intuition? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? WE WANT YOU.
We are looking for eloquent and dedicated Client Engagement Manager to join our team, to play a key role in shaping our customers' experience with StashAway. The Client Engagement Manager should have a passion for developing others, building effective teams and helping StashAway continuously upload and surpass our commitments to the customers we serve.
You believe that happy customers are crucial to a business' success, and want to create a wonderful experience for each of StashAway's customers. Being quick-witted, friendly and solution-oriented with customers and colleagues should be second nature to you. You will look for ways to constantly improve processes.
Responsibilities:
• Build and review processes and systems to ensure that the team's time is most efficiently allocated across the array of tasks to be fulfilled (e.g. on-boarding, attending to customers inquiries, monitoring and response on social media and app reviews, data checking, collaborating with Product and Investment teams)
• Ensure that team members have clearly defined roles, responsibilities, goals, objectives and mentoring that will deliver tangible results to both the customers and StashAway
• Understand and design customer journeys with the Marketing team, and manage ad hoc client engagement events and campaigns
• Provide insightful data to guide decision making and provide proactive solutions
• Manages all emails sent out by StashAway across several topics, e.g. educational, campaigns, product


مبيعات / تطوير الأعمال

ملخص المرشح المطلوب


Requirements
• Open only to UAE Citizens or Permanent Residents.
• Exceptional communication skills in English and Arabic.
• Good knowledge of financial products.
• Enjoys and able to build rapport with customers and colleagues.
• Being able to think on your feet and express your thoughts succinctly.
• Able to multi-task and take responsibility in challenging situations.
• Interest in developing expertise in finance and personal investing.
• Meticulous attention to detail and organisational skills; able to juggle multiple priorities.
• Tenacious problem-solving mindset with strong follow-through and ownership.
• Technically savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries.
• True team mentality committed to learning from and teaching others.
• Demonstrated ability to establish and improve upon processes.
• Passion for our customer-oriented mission and the ability to articulate it!
• Ability to learn quickly and problem solve on the fly with limited guidance.
• We have an annual Learning & Development budget of S$1,000/year for you to take charge of your upskilling and learning!
• 3-5 years of financial services industry experience in a client-facing role is preferred.

الكلمات الرئيسية

UAE - Client Engagement Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

StashAway



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الاتصال

الاسم / التعيين:
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موقع الكتروني https://stashaway-jobs.personio.de/job/231487


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