The Client Services Specialist is responsible for providing accurate, timely technical support to the company s clients, شركاء, vendors and other contacts primarily via the telephone and E-بريد. The Client Services Specialist deals with support issues that are complex in nature, carries differing priorities that must be addressed within predetermined service levels, cooperates with multiple stakeholders to perform his day-إلى-واجبات يوم, and represent the company in a visibly supportive manner. The responsibilities of the Client Services Specialist include but not limited to:
• Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-بريد, هاتف, and remote connection.
• Execute day-إلى-day operations that are related to the company s products and services including but not limited to reports, monitoring projects performance, تتبع القضية.
• يمكن الحصول عليه من-depth training in areas of expertise, general product knowledge, والتكامل.
• Ensure the availability of technical infrastructure, نظم, المنتجات, والخدمات.
• Work closely with cross-function teams to build a consistent client experience and identify opportunities for new product/ميزه التنمية.
• Ensure that communication flow internally and externally between different stakeholders at it s best.
• Serve as a coach and trusted advisor to valued company s clients.
• انشاء, document and communicate best practice processes and procedures for ongoing management and solves operational problems and database that has a tracking of all operations and documents. Includes but not limited to knowledge-قاعدة, operations manual, marketing reports, معالجة, والإجراءات.
• Responsible for the implementation of project plans for current and new projects to achieve targets.