Club InterContinental Manager / Duty Manager
IHG Hotels & Resorts
صاحب عمل نشط
نشرت قبل 7 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Key Responsibilities
- Deliver bespoke, high-end service experiences to Club InterContinental guests.
- Welcome, recognize, and engage VIPs, elite members, and repeat guests with genuine warmth.
- Oversee private check-in and check-out services directly in the lounge.
- Maintain comprehensive guest preference profiles to personalize interactions and services.
- Anticipate and respond to special requests, resolving concerns promptly and professionally.
- Foster guest loyalty through consistent engagement and attention to detail.
- Supervise daily lounge operations, including breakfast, afternoon tea, and evening cocktails.
- Ensure ambiance, service standards, and presentation reflect InterContinental brand quality.
- Coordinate closely with Culinary, Housekeeping, and Front Office to maintain operational excellence.
- Monitor inventory, maintain records, and manage reports for all lounge activities.
- Uphold hygiene, safety, and aesthetic standards at all times.
- Lead, train, and mentor Club Lounge team members to deliver anticipatory luxury service.
- Conduct daily briefings, appraisals, and service audits.
- Cultivate a culture of empowerment, professionalism, and continuous learning.
- Support team morale, development, and career progression through coaching and recognition.
- Manage lounge budgets and control expenses effectively.
- Track guest satisfaction, revenue performance, and team productivity metrics.
- Prepare detailed monthly operational and performance reports.
- Support the implementation of upselling and loyalty program initiatives.
- Ensure all Club InterContinental standards and SOPs are followed precisely.
- Collaborate with Marketing and Sales to promote Club bookings and exclusive offers.
- Serve as the brand guardian for the Club Lounge, ensuring a consistent luxury experience aligned with IHG values.
Skills Set
- VIP and Elite Guest Management
- Luxury Service Operations
- Leadership and Team Development
- Revenue and Cost Control
- Service Personalization and Guest Profiling
- Brand and Quality Compliance
- Communication and Emotional Intelligence
Why Join Us
- Competitive compensation and benefits package.
- Access to global career opportunities across IHG Hotels & Resorts.
- Comprehensive training and development programs.
- Inclusive and supportive workplace culture focused on True Hospitality for Good.
- Enjoy worldwide employee discounts and recognition programs.
الملف الشخصي المطلوب للمرشحين
Ideal Profile
- Bachelor s degree or diploma in Hospitality Management or related field.
- 3 5 years of experience in luxury hotel guest relations, club lounge, or front office operations.
- At least 1 2 years of supervisory or managerial experience.
- Fluent in English; additional languages such as Arabic, French, or Russian are a plus.
- Strong leadership, communication, and interpersonal skills.
- Excellent knowledge of Opera PMS and IHG systems (e.g., Concerto).
- Attention to detail, discretion, and a polished professional presence.
- A passion for hospitality, service excellence, and team development.
القطاع المهني للشركة
- فنادق
- ضيافة
المجال الوظيفي / القسم
- الطهاة
- F&B
- التدبير المنزلي
- مكتب الاستقبال
الكلمات الرئيسية
- Club InterContinental Manager / Duty Manager
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
IHG Hotels & Resorts
InterContinental Abu Dhabi, part of IHG Hotels & Resorts, is a landmark destination on the Arabian Gulf, renowned for its sophisticated hospitality and world-class service. The hotel combines timeless elegance with contemporary comfort, catering to an international clientele that values discretion and excellence. Joining the InterContinental team means becoming part of a global family dedicated to creating memorable experiences and upholding the gold standard in luxury hospitality.