Essential Job Responsibilities
Commodities & Warehouse Management
Develop and refine the warehousing and commodities management strategies and approaches used by the country program while recognizing the variations in regional/area risk profiles and mitigation measures.
Understand Mercy Corps inventory and warehousing policies and formats, as well as donor requirements for inventory and warehousing. Provide training to staff on these policies, while also developing enhanced protocol and in-country policy governing the management of commodities and warehouses in conflict-affected environments.
Lead in the development of a function specification and minimum requirements for a revised Commodities Management System (CMS) for oversight on inventory movement, warehouse management, quality assurance procedures, and chain-of-custody requirements.
Lead in the sourcing exercises for selection of a CMS for development, purchase, and/or contracting.
Develop a CMS roll-out plan and budget with human and material resources identified, timelines for piloting and full roll-out to direct program actors, and subsequent service provider on-boarding, as required.
Create templates for the tracking and analysis inventory reports, including spaces for improvement of process flow and distribution operations.
Continually seek ways to improve systems, work flows, data integrity and reporting activities.
Identify gaps in staffing or capacity, and advise the Director of Operations for modification of team to be able to achieve the objectives.
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
As required, and with the consultation and approval of the Director of Operations, supervise, hire and orient new team members.
Strategy & Analytics Development
Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key commodities and inventory management decisions.
Collaborate with hub Operations leads to ensure accuracy of data and deliverables by Logistics and Warehouse team members.
Provide input including Operational and Inventory risk analysis, with recommendations to the Directors of Operations and Finance related to inventory spending and effectiveness of in-country reporting and planning systems;
Ensure that all systems and processes for the management of food and non-food items remain compliant with Mercy Corps main donors within the country program (including but not limited to, USAID, DFID, EC and other major donors).
Work with Operations and Finance compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.
Play a supporting role in supporting Operations departments in preparing internal and external audits, ensuring that recommendations related to operations are followed and all necessary measures to address audit findings are taken.
Supervisory Responsibility This position shall assume supervisory responsibility of at least one Logistics Officer, and will maintain additional indirect supervisory functions with other Logistics, Operations and Warehouse actors across multiple geographies.
Reports Directly To: Director of Operations
Works Directly With: Area/Hub Operations leads; Area/Hub Finance leads; Director of Subawards & Compliance; and all Logistics and Warehouse staff throughout the program
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
BA/BS degree in a relevant field, masters preferred
A minimum of 5-7 field experience setting up and managing Logistics, inventory and commodity management systems n the private or humanitarian sector; experience in establishing systems in complex humanitarian environments a significant plus.
Demonstrated understanding of complex emergencies, related security concerns and appropriate responses with experience in insecure environments.
Demonstrated experience in drafting functional specifications for complex databases and systems.
Excellent English speaking and writing skills; Arabic speaking and writing skills are strongly preferred.
Demonstrated attention to detail, following procedures, meeting deadlines and working and problem-solving independently and cooperatively.
Knowledge of donor regulations including USAID, EC, DFID regulations is an asset.
Excellent negotiation and representation skills.