Should have 2 years of experience in the Hospitality Industry.
Job Summary:
The Concierge’s primary responsibility is to assist residents and guests with any inquiries, mail, messages, and requirements they may have concerning their residence. In short, the Concierge aims to assist with almost all queries, plans or arrangements, the resident or guests intends to make; the Concierge is also responsible for receiving and distributing parcels and correspondence for both residents and visitors.
Responsibilities:
• Welcomes and assists residents and their visitor’s according to Brand Standards
• Is an ambassador of Concierge Services by providing memorable service experiences?
• Ensures prompt, efficient, and updated recording of mail, parcels, messages and visitors
• Maintains a perpetual presence on the Concierge Desk throughout the hours of the shift
• Remains observant, notes preferences of the residents & visitors, and responds accordingly to inquiries & requests
• Greets and assists residents and visitors following standards either in person, email or on the phone
• Greets all residents and guests courteously, using their names whenever possible
• Follows Occupational Health & Safety regulations
• Reports suspicious people, behavior, parcels and vehicles to Security
• Ensures adherence to IFA’s Code of Ethics
• Ensures a complete and comprehensive handover is given to the next shift
• Ensures follow up on any outstanding items on the handover report and takes ownership
• Handles cash for residential services (A La Carte Services, Water delivery)
• Logging and holding of keys for residents
• Supplying keys and access cards responsibly and with the correct documentation
• Ensures correct filing and updating of residents and guests records
• Coordinates move in and move out requests
• Ensures the building rules are followed and communicated to the residents
Qualifications:
• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be service-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
• Must be computer literate in Microsoft Windows and MS Office suite
• Able to type 25 words per minute
• One year minimum experience in Residential (FM)Facilities or International Hotel experience
