عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف Center Manager في دبي مدير المركز

اتصل بمدير المركز

WeCashAnyCar.com

نشرت في نوفمبر 5, 2019

2 - 3 سنوات دبى - الامارات العربيه المتحدة

أي تخرج. أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Description:
Do you have a passion to coach and train direct reports? Can you balance between daily business goals and long-term changes in process? Do you dream of building a culture of excellence, process improvement, and putting the customer at the heart of your organization? At wecashanycar.com, we are looking for a dynamic, operationally skilled, and action oriented Contact Center Manager who will be empowered to be a leader of change, building a team and a culture filled with passion and excitement to deliver exceptional customer service experience.
The ideal candidate should have an in-depth knowledge of contact center structure, agent and supervisor roles, and possess a great ability to analyze data to best support company direction, business targets, and boost team productivity. Furthermore, Being organized, reliable and results-driven professional, you must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
Responsibilities:
• Manage and coach a team of 10-12 contact center agents and supervisors.
• Conduct 1:1s and check-ins to drive timely and quality updates to team members regarding performance and target attainment.
• Develop objectives for the contact centre s day-to-day activities, with the ability to show week over week improvement.
• Direct contact-center s focus in-tune with weekly business performance, and be dynamic enough to attend to pressing daily operation pressures.
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze contact center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Qualifications
• Proven experience as Contact Centre Manager or similar position.
• Experience in customer service is required.
• In-depth technical knowledge of contact-center functionalities, setup, and integrations with other enterprise systems.
• Knowledge of performance evaluation and customer service metrics.
• Solid understanding of reporting and budgeting procedures.
• Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
• Proficient in MS Office and contact centre equipment/software programs.
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
• Certified Contact Centre Manager (e.g. CCCM) or equivalent qualification is a plus.
• Arabic-speaking is preferred.


الإدارة

ملخص المرشح المطلوب


Requirement:
The ideal candidate should have an in-depth knowledge of contact center structure, agent and supervisor roles, and possess a great ability to analyze data to best support company direction, business targets, and boost team productivity. Furthermore, Being organized, reliable and results-driven professional, you must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.

الكلمات الرئيسية

اتصل بمدير المركز

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

WeCashAnyCar.com


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://wecashanycar.com/careers/contact-center-manager/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو