عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة وظائف Senior Consultant في القاهرة مستشار أول

المحتوى وتجربة سحابة وWebcenter مستشار أول

Oracle

Posted on October 27, 2020

5 - 6 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


سوفت وير تقنية المعلومات

ملخص المرشح المطلوب

*
Advanced Customer Services (ACS) is looking for Engineers with hands-on developing experience and implementation knowledge on Fusion Middleware technology in on premises or in cloud environments, specialized in Content and Experience Cloud as well as in Webcenter Content, Portal and / or Sites.
These engineers will join Fusion Middleware Global Expertise Center a team that centrally delivers proactive and reactive services for any country across the world.
We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers.
المسؤوليات :
• Participate in scoping and effort estimation activities for projects related to WebCenter or Content and Experience Cloud technologies.
• Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
• Designing, building, modifying, testing, maintaining, and supporting of Oracle WebCenter web sites and web applications using Oracle Web Portal, Content, Sites, Imaging, and Capture.
• Monitoring & Maintenance: Respond to standardize alerts, perform analysis, monitor and identify any issues.
• Support: Work on customer support tickets and requests. Provide on-call support, assist project, development, security, and operations teams as required.
• Troubleshooting: Troubleshoot development and production problems. Work with customer Development, DBA, Server, and Network administrators to resolve application problems.
• Documentation: Develop documentation for assigned projects including design, testing, installation, and troubleshooting guides as applicable.
• Delivering high quality technical results to ACS Customers.
• Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.
• Escalating at the right time customer issues to Technical Account Manager where relevant.
• Ensuring adherence to internal methodology, tools and quality standards.
• Active participation on Services development.
• Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.
المهارات :
• 5 years of experience working with Oracle Web Center 11g/12c Portal, Content, Sites, Imaging, and Capture.
• 5 years of experience with Oracle ADF, Oracle JDeveloper, Java, JavaScript, XML, HTML, Web Services.
• Experience with REST API for integration and role-based application development.
• Experience in scripting skills such as, but not limited to, Linux shell/Perl/python, Database SQL/PLSQL and WLST.
• Knowledge of enterprise deployment strategies, high availability, and clustering.
• Experience with configurating security policies on WebCenter
• Solid understanding of Oracle FMW architecture and administration
• Experience with any of the following Cloud Services would be highly valued :
• OCI (Oracle Cloud Infrastructure)
• Application Container Cloud Service
• Content & Experience Cloud, WebCenter Portal Cloud Service
• AWS, Azure, or any other non Oracle cloud provider is a plus
• Experience in configuring SSO with Oracle products, Oracle Access Manager and third party applications is a plus.
• Knowledge of Network, Firewalls, F5 Load Balancer, DNS, SSL, and MS Active Directory is a plus.

الاحتياجات الاضافيه :
• شهادة جامعية
• Availability to travel and work onsite at customers around 50%
• Availability to work 24x7
• Communications - Excellent written and oral English communication skills a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
• Overall - Ability to work in fast paced environment being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.

الكلمات الرئيسية

Content & Experience Cloud and Webcenter Senior Consultant for ACS in Egypt

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=475479


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