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الصفحة الرئيسية وظائف في مصر وظائف في القاهرة Customer Experience Manager Jobs in Cairo مدير تجربة العملاء

مدير تجربة العملاء

B.Tech

نشرت في سبتمبر 16, 2020

3 - 10 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

. Key Accountability:
• Customer Needs/Experience Research | Provide thought leadership, customer research strategy, and oversight
• for best practice methods and tools that enable strategic insight into customer segments, trends, needs, and
• expectations.
• Customer Experience Mapping | Provide the leadership in integrating customer perspective and navigation across lines of business or business functions through touchpoints throughout the customer journey of market development and prediction of future requirements and opportunities.
• Design & Improve the customer experience | Begins with understanding each customer and their specific need. Then set a clear vision so that the entire process is transparent for the client and they know what to expect and build strong relationships with clients that are fostered by gathering customer feedback in real time.
• This feedback is incorporated into the different touch points across the process to improve the overall customer experience.
• Increase customer satisfaction, loyalty, and advocacy | Customer Experience Managers believe that every touchpoint with your organization s customers is a chance to make their experience remarkable. In turn, customers will not only remain loyal to the organization but refer others to the business.
• Customer Experience projects | Plan and implement the CX Projects
KPIs
• Increase on conversion rate as per CX 3.0 objectives
• NPS
• Project deliverables to meet timelines
Duties, Tasks and Responsibilities
• Build, develop, and lead the Customer Experience (CX) team at Btech to deliver forward-looking CX trends and meet the strategic objectives.
• Submit project deliverables in time , ensuring adherence to quality standards.
• Remain abreast of best practices within the discipline and research methods employed, including the latest evolution of approaches as the industry develops
• Manage to develop effective communication lines with business teams and lead meetings/ discussions towards decision making based on the data and insights available to improve the customer experience.
• Be an advocate and voice for the customer/consumer
• Build and manage relationships with internal customers
• Coordinate multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure
• Implement and Evaluate Pilot project initiatives ROI and implications of rolling out
• Identify GAPs and create solutions to make initiatives applicable if needed
• Create and manage project plan for roll out
• Designing Map Journeys and developing blue prints for all customer related journeys
• Coordinating with different departments After sales, supply chain, HR, retail, finance, technology, the required changes to meet project objectives
• Reporting and analyzing project results, take correction actions when needed
job requirements
5 to 10 years
Not Specified


ملخص المرشح المطلوب

Extremely strong communication (verbal, written, graphic) skil
• Very strong emotional intelligence
• Ability to develop and maintain business relationships
• Shopper Insights, Business Insight Strong customer service orientation
• Written and verbal communication skills
• Accuracy and attention to deta
• Computer Skills: intermediate-high proficiency with the MS Office Suite
• Age Min: 30 Max: 40
• Years of Experience From: 5 Years to 10 Years, with minimum three years in similar position
• Language Skills Level: Fluent Type: English
• Communication Internal: Retail, Marketing, E-Commerce, After Sales, Technology, Org. Excellence, Finance. External: Consultancy Companies, Branding Agencies, business Partners, services providers

الكلمات الرئيسية

Customer Experience Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

B.Tech


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