أخصائي تجربة العملاء - مكتب الخدمة

Job Description
A day in your life with us:
To enable a meaningful and positive shopping experience for all visitors and customers. This includes in particular securing a personal approach whereby each customer feels acknowledged, valued and understood. Setting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere. Developing and implementing relevant communication needed to support customers throughout the complete experience. Maximising potential retailing improvements to differentiate the IKEA Brand from other retailers.
• Contribute to the creation of the country business plan.
• Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
• Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience.
• Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
• Ensure that ways to shop are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
• Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
• Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
• Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
• Share best practices and benchmark operational excellence to enhance the positive shopping experience.
• Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organisation can then act upon them.