مسؤول علاقات العملاء

• Building and maintaining relationships with clients and key personnel within customer
companies.
• Conducting business reviews to ensure clients are satisfied with their products and
services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging
potential issues.
• Updating the CRM and ensuring account managers are aware of changes within
clients.
• Fixing the initial appointment with the client through cold call.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

أي خريج
مهارة التواصل الجيد
يفضل أنثى كيراليت غير متزوجة