مسؤول إدارة علاقات العملاء

Job Description
We are currently seeking for passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a CRM Administrator, you are responsible for handling the technical requirements of the Loyalty & Partnership programs of Rotana with the use of the CRM system software, whereby your role involves managing and administering member databases and ensuring that the technical processes are flowing smoothly as per the programs Terms & Conditions. Your role will include key responsibilities such as:
Ensuring accuracy of member profiles as per set standards
Adding and updating configuration settings for new and existing points collection plans
Updating system configuration for newly-opened properties
Facilitating claims for missing Rotana Rewards points and partner FFP miles, while identifying causes and promoting technical and property operational standards
Providing technical assistance to the Loyalty team
Liaising with IT and CIS team for required technical support and developments
Preparing the monthly Loyalty & Partnerships Report
Gathering data from the system for reports required by Marketing, Finance, and other departments
Knowledgeable about promotions, special events and functions in facilities and venues at Rotana properties
Maintain the confidentiality of all member s information

التعليم ، المؤهلات والخبرات
You should ideally have a college diploma and previous work experience with Micros Opera PMS. Excellent computer skills, particularly in Microsoft Excel and good command of English are a must and any other language skills will be an asset.
المعرفة والكفاءات
سيكون المرشح المثالي مهذباً وقادراً على العمل بأقل قدر من الإشراف، ويكون متحفظاً وقادراً على التعامل مع مستوى عالٍ من السرية. You are self-motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. سوف تعمل بشكل جيد تحت الضغط في بيئة يسير بخطى سريعة وتكون لاعب فريق كبير مع الاهتمام بالجودة ، مع امتلاك الكفاءات الإضافية التالية:
فهم عمليات الفندق
التواصل الفعال
التخطيط للأعمال
الإشراف على الناس
فهم الاختلافات
الإشراف على العمليات
العمل الجماعى
تكيف
التركيز على العملاء
حملة من أجل تحقيق النتائج
قدم الآن