Customer Service Advisor - (Bilingual- English/ French) Concentrix Corporation
صاحب عمل نشط
نشرت قبل 8 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Participate in Outbound calling programs and other projects and activities when required.
Handling projects and tasks whenever required and asked by the management.
Perform customer transactions accurately and in an efficient manner.
الملف الشخصي المطلوب للمرشحين
Min. 1 year call center / customer service experience preferably within real estate sector.
A bilingual fluent English (B2 Level+) and French speaker.
Good communication and interpersonal skills.
Competent use of PC, must be good at MS Excel formulas.
Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.
Cheerful personality, always with a smile.
Empathetic, patient and courteous in approach.
Pleasant telephone etiquette and someone who loves to speak over the phone.
Presentable with a positive, proactive and professional approach.
Tolerance for repetitive work in a fast-paced, high production work environment.
Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
القطاع المهني للشركة
المجال الوظيفي / القسم
الكلمات الرئيسية
- Customer Service Advisor - (Bilingual- English/ French)
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Concentrix Corporation