Customer Service Advisor Concentrix Corporation

Summary The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Description

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

Ensuring that the service delivered to our client s customers meets the Key Performance Indicators ( KPIs ) for the role.

Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.

Identifying customer problems and offer appropriate solutions.

Identifying and maximizing selling and cross-selling opportunities.

Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.

Arabic speaker with a strong command of English (oral and written).

Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.

Pleasant telephone etiquette and someone who loves to speak over the phone.

Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Dependable with proficient attention to detail.

Strong computer navigation skills and PC Knowledge

Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.

Can join immediately (preferably within 1-2 weeks on offer agreement).