مستشار خدمة العملاء Concentrix Corporation

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a key role in:

• Responding to customer needs: Ensuring quality service by answering questions via phone, email or chat.
• Problem-solving: Identify and address requests or complaints to ensure customer satisfaction.
• Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

An attractive salary with additional bonuses:

• Language bonus dedicated to our multilingual Game-Changers.
• Regularity bonus from the 12th month and motivating performance bonuses.
• First special A d El Adha.

Exceptional employee benefits:

• Advantageous health insurance and supplementary retirement benefits after one year.
• Flexible hours with the possibility of teleworking after an integration period.
• Free access to our gym.
• Transport assur allowing you to travel to your workplace safely and without logistical constraints.
• Ongoing training to develop your skills and acquire new knowledge tailored to the position.

A dynamic work environment:

• Themed activities and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talented individuals who:

• They are perfectly fluent in French, both written and spoken.
• They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
• They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.
• Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client.

Our recruitment process:

1- Online tests (1 hour): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic and technical skills, as well as your personality. A key step to better understand your potential and stand out!

2- Telephone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!