عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف وكيل خدمة عملاء في دبي وكيل خدمة عملاء

وكيل خدمة العملاء B2C

TruKKer Misr

نشرت في 22 يونيو 2020

2 - 3 سنوات Dubai - United Arab Emirates

ليسانس في الآداب. أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


TruKKer is the leading technology platform for the greater Middle East. A pioneer of the region s ride- hailing economy, TruKKer is expanding services across its platform to include payments, delivery and mass transportation. TruKKer mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, TruKKer operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users.
About the role
The Customer Service Representative attracts potential customers by answering product
and service questions; suggesting information about other products and services. Process
orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Has knowledge of commonly used concepts, practices and procedures within a particular
field. Rely on instructions and pre-established guidelines to perform the functions of the
job. Works under immediate supervision. Primary job functions do not typically require
exercising independent judgment. The target is to ensure excellent service standards and
maintain high customer satisfaction.
Job functions:
•Open and maintain customer accounts by recording account information.
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
•Recommend potential products or services to management by collecting customer information and analyzing customer needs.
•Prepare product or service reports by collecting and analyzing customer information.
•Contribute to team effort by accomplishing related results as needed.
•Manage large amounts of incoming calls.
•Generate sales leads.
•Identify and assess customers' needs to achieve satisfaction.
•Build sustainable relationships of trust through open and interactive communication.
•Provide accurate, valid and complete information by using the right methods/tools.
•Meet personal/team sales targets and call handling quotas.
•Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
•Keep records of customer interactions, process customer accounts and file documents.
•Follow communication procedures, guidelines and policies•
Go the extra mile to engage customers.
•Resolve customer complaints via phone, email, mail or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
•Cancel or upgrade accounts.
•Assist with placement of orders, refunds, or exchanges
•Advise on company information.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Place or cancel orders.
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Inform customer of deals and promotions.
• Compile reports on overall customer satisfaction.
Requirements:
• Proven customer support experience.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• BA and/or MBA preferred
Trukker invites talents to join its team, if you've got what it takes contact us on career@trukker.com


الكلمات الرئيسية

CUSTOMER SERVICE AGENT B2C

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

TruKKer Misr


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
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موقع الكتروني https://trukker.com/ae/Customer_Service_Agent.html


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