عربي

الصفحة الرئيسية وظائف في الامارات وظائف خدمة العملاء في الإمارات مساعد خدمة العملاء

مساعد خدمة العملاء

International Gemological Institute DMCC

نشرت في نوفمبر 11, 2019

2 - 6 سنوات الامارات العربيه المتحدة - الامارات العربيه المتحدة

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الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

1. Position Summary:

The role of the Customer Service Assistant is to be the face of the organization; the first point of contact interacting with clients and visitors coming to the office.

Primary Responsibilities-

• Receiving precious materials from clients for laboratory services of grading and certification
• Physical verifcation of the material count and recording precisely the information in the IT systems of the company
• Preparing the necessary documentation for issuing the jobs in operations
• Communicating with clients for job updates and tracking approvals of laboratory results
• Receiving the completed jobs and preparing the necessary documentation for delivery and invoicing to clients
• Preparing reports and updates as needed by the management for commercial aspects of the business

Secondary Responsibilities-
• Handling general incoming telephone calls and emails to the company
• Proactive communication with clients for upselling various products & businesses of the company
• Resolving client issues and queries to achieve a high level of customer satisfaction

2. Principal Accountabilities
• Ensuring the precious materials received are as declared physically with zero tolerance on mistakes.
• Capturing client requirements clearly & precisely through KYC & Take-in forms while ensuring full disclosure on estimated costs and delivery timelines
• Ensuring error free information upload in the IT system for job initiation
• Seamless and in-time communication and co-ordination with clients on in-process approvals necessary for job completion
• Delivering jobs to clients post verification of credentials, as per company guidelines on client specific payment agreements and ensuring correct documentation before delivery
• Coordinating with accounts department for the computation and generation of the tax invoices
• Assisting accounts department for customer payment follow-up and collections on a regular basis.
• Documentation of front office as per ISO 9001:2015 & 17025:2017 manuals of the company


ملخص المرشح المطلوب

3. Critical Challenge:
• The Customer Service Assistant is a challenging role which needs diverse skills to deliver results to delight customers
▪ A vivacious, positive and confident personality
▪ Mature, highly disciplined and concientous work ethics
▪ High attention to detail oriented

4. Unique Requirements & Skills:
• High Computer Literacy- Advanced Excel expertise necessary
• Language skills- Fluent in English (Spoken & Written) & Arabic (Business Spoken)
• Candidates should have 2 to 3 years of experience in customer service function.
• Arabic compulsory

5. Contacts:
• Internal: Customer Service Team, Laboratory Team, Education Team, Sales Team, Other global office teams
• External: Customers, Corporate Client's Representatives


6. Problem Solving & Decision Making:
• Ability to resolve customer complaints and difficult situations amicably
• Being a team player and cohesive employee
• Lateral thinking and problem solving capability in challenging situations
• Ability to see other view points and take informed decisions

الكلمات الرئيسية

مساعد خدمة العملاء مسؤول خدمة عملاء نظم تكنولوجيا المعلومات بسيلينغ توثيق contact interacting رضا العملاء client issues حل

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

International Gemological Institute DMCC

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