عربي

الصفحة الرئيسية وظائف في الامارات وظائف خدمة العملاء في الإمارات مدير خدمة عملاء

مدير خدمة عملاء

Client of Manpower Professional

نشرت يوم 20 مارس, 2020

8 - 9 سنوات الامارات العربيه المتحدة - الامارات العربيه المتحدة

أي تخرج. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Customer Service Manager - This is a Contract role through ManpowerGroup - 6 months renewable
Expected areas of competences:
Demonstrate current working knowledge of all regulations, challenges, policies, and procedures pertinent to a specific specialty area when serving internal or external customers
Demonstrate understanding of the customer databases and the impact updates have on multi divisional Order to Cash processes
Challenge the status quo and identify ideas to simplify work and improve results
Communicate ideas effectively to ensure accuracy and consistency in the coding of customer databases
Make sound judgments and appropriate decisions for consistently and accurately maintaining customer databases based on coding requirement and guidelines
Establish and maintain strong internal and external working relationships and demonstrate diplomacy when dealing with sensitive information
Energize and influence others to take actions; especially over those which there is no formal authority
Demonstrate mutual trust, respect, cooperating and partnering, contributing to a highly functioning team working together to achieve common objectives
Able to perform a variety of complex administrative, clerical and project oriented duties and responsibilities
Demonstrate ability to effectively multi-process diverse tasks in a fast paced environment, meet tight deadlines and work independently with little supervision
Work process improvement and focus on service level
Intellectual and emotional capability and commitment
Proven analytical, problem solving as well as great oral and written communication skills
Key responsibilities:
Work with the supply chain group to ensure that there is no disruption in supply of product to the markets
Manage 3rd Party (Batterjee) for secondary packaging
Assist Finance Manager for Month Closes, Projections and Budget
Assist AR Manager in processing debit notes and collecting receivables
Support Marketing team in Sales forecasting, Projections and Budget
Create, implement and manage the processes necessary to ensure timely and accurate reporting such as In-Market Sales, To-Market Sales, Stocks, DOI
Ensure distributor inventory level reflects properly the company s demand
Ensure that company products prices are backed-up by appropriate approved APEX requests in compliance with company procedures
Detect and act to solve problematic issues such as distributors credit hold situations, debit notes due to distributors
Recognize and recommend approaches for solving a variety of problems, keeping all appropriate resources informed
Experience and Knowledge:
At least 8 years of post-qualification Experience in Supply chain or Customer Service in a multinational company
Former experience in Finance is an advantage
Ability to manage outbound logistics and supply chain is essential
Exposure to a wide range of company functions and their policies
Key understanding of customer databases, pricing, order entry, shipping, billing, Accounts Receivable report
Good knowledge of the order to cash processes, accounting, reporting & analysis
Demonstrate strong knowledge of Letter of Credit and Export Documentary Collection processes
Managed multiple projects/activities simultaneously from beginning to end and be well organized
Experience of working with in-house and external counsel to anticipate and mitigate risks to the Company
Exposure to personal and telephone communication with external customers
Demonstrated ability and desire to continuously drive process improvements and streamline activities
Demonstrated ability to work in a matrix team environment and be a trusted and reliable source of information, analysis and support
Successful record of establishing broad intra/extra-company relationships
Successfully exhibited the ability to set priorities and develop solutions
Ability to be both clear and concise
Strong Excel skills with proficiency in Microsoft Office applications
Working knowledge of SAP, SAP BI will be an advantage
Qualifications:
Bachelor s degree or equivalent in commerce
MBA or professional Finance qualification preferred
Languages:
Full professional proficiency in English
Arabic preferred but not mandatory


ملخص المرشح المطلوب

This is a Contract role through ManpowerGroup - 6 months renewable
Expected areas of competences:
Demonstrate current working knowledge of all regulations, challenges, policies, and procedures pertinent to a specific specialty area when serving internal or external customers
Demonstrate understanding of the customer databases and the impact updates have on multi divisional Order to Cash processes
Challenge the status quo and identify ideas to simplify work and improve results
Communicate ideas effectively to ensure accuracy and consistency in the coding of customer databases
Make sound judgments and appropriate decisions for consistently and accurately maintaining customer databases based on coding requirement and guidelines
Establish and maintain strong internal and external working relationships and demonstrate diplomacy when dealing with sensitive information
Energize and influence others to take actions; especially over those which there is no formal authority
Demonstrate mutual trust, respect, cooperating and partnering, contributing to a highly functioning team working together to achieve common objectives
Able to perform a variety of complex administrative, clerical and project oriented duties and responsibilities
Demonstrate ability to effectively multi-process diverse tasks in a fast paced environment, meet tight deadlines and work independently with little supervision
Work process improvement and focus on service level
Intellectual and emotional capability and commitment
Proven analytical, problem solving as well as great oral and written communication skills
Key responsibilities:
Work with the supply chain group to ensure that there is no disruption in supply of product to the markets
Manage 3rd Party (Batterjee) for secondary packaging
Assist Finance Manager for Month Closes, Projections and Budget
Assist AR Manager in processing debit notes and collecting receivables
Support Marketing team in Sales forecasting, Projections and Budget
Create, implement and manage the processes necessary to ensure timely and accurate reporting such as In-Market Sales, To-Market Sales, Stocks, DOI
Ensure distributor inventory level reflects properly the company s demand
Ensure that company products prices are backed-up by appropriate approved APEX requests in compliance with company procedures
Detect and act to solve problematic issues such as distributors credit hold situations, debit notes due to distributors
Recognize and recommend approaches for solving a variety of problems, keeping all appropriate resources informed
Experience and Knowledge:
At least 8 years of post-qualification Experience in Supply chain or Customer Service in a multinational company
Former experience in Finance is an advantage
Ability to manage outbound logistics and supply chain is essential
Exposure to a wide range of company functions and their policies
Key understanding of customer databases, pricing, order entry, shipping, billing, Accounts Receivable report
Good knowledge of the order to cash processes, accounting, reporting & analysis
Demonstrate strong knowledge of Letter of Credit and Export Documentary Collection processes
Managed multiple projects/activities simultaneously from beginning to end and be well organized
Experience of working with in-house and external counsel to anticipate and mitigate risks to the Company
Exposure to personal and telephone communication with external customers
Demonstrated ability and desire to continuously drive process improvements and streamline activities
Demonstrated ability to work in a matrix team environment and be a trusted and reliable source of information, analysis and support
Successful record of establishing broad intra/extra-company relationships
Successfully exhibited the ability to set priorities and develop solutions
Ability to be both clear and concise
Strong Excel skills with proficiency in Microsoft Office applications
Working knowledge of SAP, SAP BI will be an advantage
Qualifications:
Bachelor s degree or equivalent in commerce
MBA or professional Finance qualification preferred
Languages:
Full professional proficiency in English
Arabic preferred but not mandatory

الكلمات الرئيسية

مدير خدمة عملاء

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Client of Manpower Professional


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موقع الكتروني https://candidate.manpowergroup.ae/JobSearch/JobDetails.aspx?jobid=2895


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