عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة وظائف خدمة العملاء فى القاهرة مدير خدمة عملاء

Customer Service Manager - Supply Chain

Hayat Kimya

Posted on October 1, 2020

10 - 12 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Hire and train new customer service employees.
• Checking the Monthly target with the Sales manager.
• Supervise and manage the team for all domestic, export & subsidiaries finished products & raw packaging materials orders.
• Lead the team for all customer service activities.
• Ensure delivery of purchase orders on time with the highest case fille rate.
• Communicate with the planning team to ensure the best usage for production capacity, which will reflect on the delivery of customers orders in all categories.
• Following Coordination of order dispatching and shipping with the logistics team.
• Managing the Cs team for invoices control for prices and delivery for invoices to customers.
• Manage all domestic and export activities.
• Following material price creation on SAP system for each material type and sales channels.
• Ensure that all deliveries issues like missed, returns, Price difference & Price difference orders for all sales channels, are recorded on SAP system and closed in finance records.
• Following sales orders on daily basis to make sure that the logistics team has enough target quantities for daily dispatching and shipping operations.
• Communicate and coordinate with planning Dep. for the stock level and the way to deplete and consume stock related to each sales channel and customer.
• Lead and manage the coordination of CS tea, with the Finance team to solve any problems related to the Customer balances.
• Handle all the operation obstacles with domestic & export sales channels managers and subsidiaries customers purchasing managers.
• Following the CS team to support the finance team for closing every issue related to the customer s sales or invoices.
job requirements
10 to 12 years
Not Specified


ملخص المرشح المطلوب

Excellent Computer and reporting skills.
• Good Communication skills
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• High SAP experience.

الكلمات الرئيسية

Customer Service Manager - Supply Chain

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Hayat Kimya

About this Company
The history of Hayat Holding goes back to 1937, challenging times when Turkey was taking its first steps towards industrialization. Initially working in the wholesale fabric business, the Ki l Family entered the manufacturing industry in 1967, when Yahya Ki l started...
(Mor e)
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