عربي

الصفحة الرئيسية وظائف في البحرين وظائف مسؤول خدمة عملاء في البحرين مسؤول خدمة عملاء

هذه الوظيفة قديمة وقد يتم شغلها

مسؤول خدمة عملاء

TRANSPORT COMPANY BAHRAIN

Posted on March 11, 2020

2 - 3 سنوات Bahrain - Bahrain

أي تخرج. أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Description
To work using own initiative and collaboratively with colleagues to resolve customer problems, proactive delivery of exceptional customer service to all BPTC customers, with a comprehensive understanding of services and products. Maintain the safe operation of the bus station and operational issues ensuring a positive outcome is achieved and to help the business to enhance service delivery.
Key Accountabilities
• To proactively provide support & assistance to customers, colleagues & driver teams.
• To act as a brand ambassador through excellent personal presentation standards and detailed product knowledge.
• To effectively communicate information to customers
• Sells tickets for bus, both on Go Card and on paper as required
• Fully follow Cash Collection and Reconciliation company procedures
• Answers inquiries regarding bus schedules, route, and ticket costs, using information provided
• Act as cashier for Driver fare collection if required
• Help other station staff if needed.
• Liaise with other departments to enable the smooth operation of the BPTC bus network.
• Responds to customer queries and complaints via telephone, face to face, and other methods as appropriate, recording said issues in the relevant system (CRM/other)
• To champion safety, highlighting any areas of concern and ensuring safe working practices are adhered to proactively intervening to prevent unsafe actions from occurring, and to assist with the safe co-ordination of buses and vehicles, ensuring that only those which are permitted in the station area are given access.
• To proactively deliver an excellent standard of customer service at all times. To use initiative and problem-solving skills to own customer issues ensuring a positive outcome is achieved.
• To be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
• To liaise with customers & colleagues from BPTC about service updates & disruption.
• To work collaboratively as part of a team to create a positive work culture through constant communication, integrity, positive energy and pride.
• Should the role requirements and responsibilities change, then these will be reviewed and amended in consultation with the individual
• The role requires the individual to actively follow BPTC policies including Drug and Alcohol and Equal Opportunities policies
• To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
• To assist with the oversight of any contracting staff at the station carrying out construction or remedial work and report any instances of unsafe working.
Experience Knowledge & Qualification Required
• Previous experience in a similar position required
• College or Diploma level education with either academic or vocational qualifications advantageous
• Meets the required levels of customer service, with want to help proactive attitude
• Must adopt a flexible approach to working hours
• Excellent interpersonal skills and the ability to communicate professionally, both verbally and in writing
• Strong communicator who role models Company values
• Assertive and diplomatic, excellent communication, negotiation and influencing skills
• High levels of personal presentation and report writing skills, computer skills an advantage
• Ability to demonstrate sound decision making capability, prioritise and plan in the face of conflicting demands


الكلمات الرئيسية

مسؤول خدمة عملاء

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

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