عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف خدمة العملاء في دبي مسؤول خدمة عملاء

مسؤول خدمة عملاء

Kaflas

نشرت في نوفمبر 29, 2019

2 - 3 سنوات دبى - الامارات العربيه المتحدة

بكالوريوس طب وجراحة (الطب). أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.


Your Job
• Answer member /provider and Insurer calls efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
Your profile
• Support the efforts of partners like Insurance companies, in their client servicing requirements. This includes attending and conducting new client orientation programs, periodic client servicing requirements such as on-going meetings with the clients. Support MedNet s partners (Insurance companies), whenever such client servicing requests are solicited by them, and proactively encourage such servicing initiatives. This includes individual member orientations and programs as well as a MedNet initiative.
• Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and PICs
• Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Explore innovative ways to open channels and gain loyalty of the insurers and insured members. For instance, support special campaigns as needed, or if solicited by the payer / broker. This includes overlooking the participation of insured members and ensure a smooth process of the event to enhance member experience.
• Refer customer grievances to the concerned / designated departments for further investigation and redressal.
• Periodically notify the customer about the progress of the complaint investigations, results and any planned adjustments.
• Where necessary conduct independent investigations to determine the causes of complaint.
• Explore and maintain a sales pipeline of potential customers and pass this information / contacts to the business development team.
Qualification/Experience:
Minimum Qualifications:
• Bachelor s (Medical) degree
• Multilingual (Arabic and English)
Minimum Experience:
• 2 years of experience in a Customer Service/Call Center role within a hospital / TPA or medical Insurance environment.


الكلمات الرئيسية

مسؤول خدمة عملاء

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Kaflas


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني http://www.jobs.kaflas.com/job/customer-service-officer/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو