عربي

الصفحة الرئيسية وظائف في المملكة العربية السعودية وظائف في الرياض وظائف موظف خدمه عملاء في الرياض مسؤول خدمة عملاء

مسؤول خدمة عملاء

Banque Saudi Fransi

نشرت في سبتمبر 9, 2020

2 - 3 سنوات Riyadh - Saudi Arabia

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Job Description
Job Purpose
This role is responsible for providing direct customer service needs, responds to customer inquiries and requests for a range of standard transactions and services, selling retail products and services, cross-sells investment banking and treasury products. This role s requirement is also to understand retail products to help in identifying and promoting opportunities for sales of a full range of retail products, and refers customers to appropriate sales team members.
Description
Provides transactional support to customers on an as needed basis, processes account opening, modification, transfer and closure, Safe Deposit boxes opening and closure, opening and renewal of fixed deposit accounts, Saudi Shares, check books and mailing of account statements and advices
Supervises and deliveries of VISA and SARRAF cards and PINs in accordance to the Bank's policies and procedures
Answers routine questions and provides standard information. Refers more complex customer concerns to appropriate staff
Cross-sells the Bank's products and services to reach the maximum number of qualified customers
Follows-up Temporary Over Drafts directly with clients or with Relationship Officers as appropriate
Identifies and promotes opportunities for standard product sales and refers customers to appropriate sales team
Follows-up non-active customer accounts to re-activate the relationship in order to minimize the number of zero balance and/or low balance accounts
Ensures proper display of advertising, merchandising materials and availability of customer forms and brochures in the Branch and ATM lobby as per RBG's policies and guidelines
Performs other functions as may be directed by Branch Manager from time to time
Maintains customers files and legal files

High School Certificate
Work experience in a financial institution or sales and marketing industry is desired but not required
Knowledge of BSF policies and procedures related to organization, Retail products and services, management guidelines
Good written and spoken fluency in Arabic and English
Good interpersonal and conflict resolution skills
Good analytical skills related to financial figures and statistics
Good understanding of SAMA rules and regulations
Good understanding of Retail Credit Guidelines and Consumer Credit Policies, Visa/Master Card Policy and Procedures
Marketing and Selling Skills, Excellent interpersonal skills and communication skills


الكلمات الرئيسية

مسؤول خدمة عملاء

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Banque Saudi Fransi


عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://www.fransicareers.com/en/saudi-arabia/jobs/customer-service-officer-central-region-4231204/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو