عربي

الصفحة الرئيسية وظائف في الامارات وظائف في أبوظبي وظائف مندوب خدمة عملاء في أبو ظبي مندوب خدمة عملاء

مندوب خدمة عملاء

Citiyogi

تم نشره يوم 5 يناير, 2020

1 - 6 سنوات 5,000 درهم-7,000 (₹ 96,429-₹ 135,000) أبو ظبي, دبى - الامارات العربيه المتحدة

دبلوم. أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Key Responsibilities

Commercial

Proactively generate new client acquisition through on boarding target market clients , utilizing Member Get Member program for CPC clients.

Source new target market clients in line with business goals and objectives.

Contribute effectively to team activities and be a backup for RM supports in the CPC team.

Build productive relationships with referral partners ( Regulated RM , IPB , etc )

Ensure smooth handover process from account opening to appropriate CPC relationship manager.

Develop and demonstrate an in-depth knowledge and understanding of the process, banking and wealth management products and services in order to match our proposition to client needs

Client Excellence

Demonstrate a passion for and deliver a ‘remarkable’ client experience at all times

Complete all customer transactions efficiently and accurately.

Promote the benefits of alternative methods of banking by actively assisting where applicable

Actively contribute to a positive NPS score

Achieve and maintain a high level of customer service at all times, whilst adhering to all policies and practices including the Data Protection Act and Treating Customers Fairly.

Risk & Controls

Adhere to internal and external policies and procedures.

Act in accordance with all regulatory , compliance and KYC policies ( both internal and external ) and communicate to clients as appropriate

Manage client requests efficiently and professionally whilst adhering to llegal , regulatory and company policy, process and requirements

Teamwork & Power of One

Act as One Team , One Bank

Assist and coach team members in order to achieve business goals and targets

Engage fully with team and line manager to ensure efficient , smooth running of banking hall whilst adhering to all procedures and delivering a Remarkable service

Development Value

Service Officer will receive training, product & on boarding knowledge from branch based experience, on-line training modules and centrally organised workshops. Service Officer will gain exposure to UAE and Global clients and have the opportunity to liaise with different departments . Service Officer role will give a platform to manage / develop career path towards Relationship Manager Support / Relationship Manger roles etc.

Knowledge/Experience
5+ experience in a client service role
Basic knowledge of Wealth Management banking products
Proven services experience within a financial institution.

Skills
Outstanding sales skills
Strong interpersonal and communication skills
Strong time-management skills
Ability to source new business through own initiative

Qualifications

Candidate should hold a Diploma.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

To individual leader level
Works as a partner – works collaboratively across the business
Drives Value for Clients - enable economic value and positive social impact for clients , put client first by anticipating , understanding and exceeding their expectations and needs
Delivers Results – sets high standards and achieve performance objectives by creating a clear path towards ethical and sustainable results
Develops Our People – ownership of personal development
Champions Progress – champion a culture of high standards, embrace change & challenge status quo to support the vision and strategy
Lives Our Values – ensure systemically responsible outcomes while driving performance and balancing risks

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE

Time Type :Full time


الكلمات الرئيسية

خدمة العملاء

الدخول للتقدّمسجّل وقدّم

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Citiyogi

سيتييوغي
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