مندوب خدمة عملاء

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Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Before applying for this role
Accountabilities:-
• Banking Transactions:
• Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Mail, Telex & ATM Cards:
• Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
• Communication:
• Send, receive and file telex confirmations and ensure transfers are properly processed
• Customers Enquiries:
• Respond to all customer enquiries and requirements in a proactive and professional manner
• Customer service:
• Deliver high quality customer service and exceed satisfaction goals with every customer contact
• Customer Records:
• Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate Governance & Compliance: Work fully within:
• risk policies and procedures
• all compliance regulations

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• Education / Qualifications
• _Bachelor as degree / Equivalent Qualification_
• Knowledge:
• Knowledge of Consumer Banking Products & Services (training provided)
• Good understanding of customer needs
• Experience:
• 0 _ 2 years experience in a customer facing role_
• Generic & Specific Skills:
• Excellent Communication Skills
• Bilingual in Arabic and English
• Computer literacy (MS Office & BEAM)
• Project Management
• Risk Management