عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة وظائف خدمة العملاء فى القاهرة مدير خدمة عملاء

مدير فريق خدمة العملاء

Souq.com for E-Commerce LLC

نشرت في سبتمبر 24, 2020

2 - 7 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Overview: AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Souq.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is fueled by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Souq.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Position Description: Team Manager - Customer Service
REPORTEES Associates
REPORTING TO Group Manager/ Country Ops Manger Customer Service
Summary of Responsibilities
If you are passionate about driving process improvement and motivating and leading a team of driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you re looking for!
A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction , by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key responsibilities include:
People Management:
Leading and developing a team of 20-25 associates; responsible for the overall performance management, coordination and evaluation of the team.
Actively participate in and drive the continuous improvement culture through kaizen and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.


ملخص المرشح المطلوب

درجة بكالوريوس درجة أمر لا بد منه.
3 plus years experience with Customer service would be an added advantage
5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates.
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Applicant needs to be in People Management role Additional professional certificates i.e. (PMP, Six sigma, Lean Processes) is preferable.

الكلمات الرئيسية

Customer Service Team Manager

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Souq.com for E-Commerce LLC

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.





Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.



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موقع الكتروني https://www.amazon.jobs/en/jobs/1148281/customer-service-team-manager


معلومات إضافية مطلوبة

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