Customer Services Agent - Loyalty

Customer Services - Loyalty


Location - Dubai


We are seeking individuals with great communication skills who can help us to retain the custom of existing players and ensure they remain happy with the service they receive from us.

Key responsibilities for this role are:

Contacting customers directly to ensure they are happy with the quality of the product and the service they are receiving
Using data analysis to search for customer activity that may alert us to problems and then being capable of dealing with the problem immediately.

Contacting new customers who fall into this category and introduce them to the loyalty rewards they can enjoy.

Communicating our brand message to customers and being skilled at taking in feedback and acting upon the messages we receive from our customer.

Answering live chat questions and ensuring the customer is content with the information we have supplied.

Perform regular surveys of retained customers to assess our strengths and weaknesses and attempt to maintain customer loyalty over the long term.

Responding to emails in a satisfactory manner to help ensure we retain the customer’s loyalty.

Helping to address the needs of our loyal customers and ensuring that a high customer satisfaction level is achieved.

Contacting regular customers directly to inform them of new products, bonuses, promotions and offers.

You will act as our contact point to the retained customer base.

Key Qualifications the successful candidate will have:

Previous experience within a CS role
A proven track record of successfully communicating with customers directly
A self-motivated attitude
Happy to work shifts and weekends based upon our business schedule that is 24/7
Proficient with MS Word and Excel
Strong written and verbal English skills
Preferably a strong interest in sports and online games