عربي

الصفحة الرئيسية وظائف في الامارات وظائف في رأس الخيمة وظائف أخصائي خدمة العملاء في رأس الخيمة أخصائي خدمة العملاء

Customer Services - Conversion Specialists

BOFF Technology Solutions

تم نشره يوم 11 فبراير 2021

1 - 3 سنوات 3,000 - 4,000 (والربع 57,858 -ليشتي 77,143) Ras Al Khaimah - United Arab Emirates

أي تخرج. أي مواطن عربي

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Customer Services - Conversion Specialists


Location - Dubai


We are seeking individuals with great communication skills and a great attitude who can help us to improve conversion of our customers through each stage of their customer lifetime.
Key responsibilities for this role are:

The Team
The conversion and retention team runs various programs at frequent intervals based on data analytics. The focus of the team is to continually improve and refine the process of conversion.

Duties to include:
Contacting customers directly at various stages in the customer lifecycle, assisting with any issues and moving those customers onto the next stage of a customers life.
Analyze daily data to highlight prospective customers to target for contact and conversion.
Conversion steps will include, but are not limited to:
Conversion from registered user to paying user
Second, third, forth etc conversion
Reactivation of lapsed customers
Early warning VIP conversion
Loyalty Program conversion
Failed payment conversion
Cross sell conversion
You’ll Work with the Business Intelligence team to build customer propensity models to target early conversion opportunities
Reporting and tracking of all conversion efforts, establish return on investment
A/B testing of copy, language, timing and incentives
Communicating our brand message to customers and being skilled at taking in feedback and acting upon the messages we receive from our players
Answering live chat questions and ensuring the customer is content with the information we have supplied.



Key Qualifications the successful candidate will have:

Previous experience within a CS/sales role
A proven track record of successfully communicating with customers directly
An interest in data and analysis
A self-motivated attitude
Happy to work shifts and weekends based upon our business schedule that is 24/7
Proficient with MS Word and Excel
Strong written and verbal English skills
Preferably a strong interest in sports


مبيعات / تطوير الأعمال

ملخص المرشح المطلوب

Key Qualifications the successful candidate will have:

Previous experience within a CS/sales role
A proven track record of successfully communicating with customers directly
An interest in data and analysis
A self-motivated attitude
Happy to work shifts and weekends based upon our business schedule that is 24/7
Proficient with MS Word and Excel
Strong written and verbal English skills
Preferably a strong interest in sports

الكلمات الرئيسية

المبيعات وتطوير الأعمال

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

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BOFF Technology Solutions

A successful management and marketing services consultancy firm with offices in UAE, London and Hong Kong.

Its clients are licensed operators offering online media and entertainment services.

The company has been growing and this position is as a direct result of that continued growth and succ ess.
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