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Customer Solutions Manager

STAR SERVICES LLC

نشرت في سبتمبر 5, 2020

5 - 10 سنوات Abu Dhabi, Dubai, الإمارات العربية المتحدة - United Arab Emirates

بكالوريوس في التكنولوجيا/الهندسة (أجهزه الكمبيوتر ، الهندسة الأخرى). أي جنسية

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

The Customer Solutions Manager will be responsible for combining the project management of solutions to be implemented on Co. own platforms (Cloud, Security, IoT), and service and contract management throughout the project duration. This role will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds.

Duties & Responsibilities :
• Responsible for delivering projects based on cloud / security / IoT platforms
• Responsible of execution on the IT transformation plan as agreed on the proposal on time and budget
• Coordination with IT onboarding teams for the cloud delivery and provisioning tasks
• Coordination of external third parties for the additional IT services or technologies that might be needed
• Responsible for checking SLA compliance after delivery completion
• Periodic reporting with customers about service health, requests, issues and escalations
• Translate customer IT requests into actionable operational plans and
• Takes care of the profitability of the project according to BC parameters
• Upsells new project thanks to knowledge of customer and intimacy


Bachelor’s Degree in Engineering, Computer Science, Information Technology or a related discipline

Project Management and ITIL Certifications (Mandatory)


Preferred - Cloud certifications, ITIL service management certification, Technical certification, quality certification

5-6 years’ experience in Project Management and Customer Solutions Manager in cloud solutions implementations or managed services.


Job-Specific Competencies required to successfully perform the job :
• Must have over 6 years experience with Cloud services (networking, compute, storage, backup, managed services).
• Proven experience in Project Management and Customer Relationship management.
• Demonstrated experience and with VMWare, Microsoft Cloud and AWS services (or related services or projects)
• Great Telco industry knowledge and ability to write and structure project and service reports (Project Management and Service Delivery – SLAs).
• Must be able to communicate effectively about the project and service delivery to C-Level and Management audience (high level to deep low level technical)
• General understanding and comfort with financial of projects and services
• Good leadership skills; self-motivated; team player with a can-do attitude
• Technical certifications in design are well considered
• Great understanding of products in the cloud computing industries an asset.


اتصالات / Isp

سوفت وير تقنية المعلومات

الكلمات الرئيسية

customer solution manager مايكروسوفت أزور في أم واير إيتيل معتمد ادارة مشاريع

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

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STAR SERVICES LLC

Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments. Star Services also plays a major role in prov iding diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.

As a result of its stellar 25-year history of providing quality personnel to quality companies, Star Services has become one of the UAE’s top manpower providers. Our strong brand enables us to attract the best candidates, while our thorough screening among a host of considerations, allow us to select the right candidates for any set of hiring requirements.

Most importantly, however, the Star Services team of HR experts, lawyers, accountants, and support staff do more than just oversee recruitment and hiring. We anticipate and take every conceivable step to ease the especially unique bureaucratic burdens that can be experienced by employers in this region who take on new staff.
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