مدير نجاح العملاء

Your team:

You will be part of the Customer Success team front-ending Customers and developing deeper
relations with Key Decision-Makers to ensure a mutual win, both for ECS as well as the Customer.

Your impact & contribution:

You will be allocated New Customer Accounts across UAE to build and develop Business
Opportunities within ECS expertise.
You will be responsible in ensuring successful Customer On-boarding and Relationship Management
thereafter.

Your responsibilities:

You will be primary contact between the Customer and ECS; advising them and providing solutions
and answering queries.

Your work will include :

• organising sales visits every day after researching the Customer Accounts allocated to you
• demonstrating and presenting ECS Services ensuring 360 degree mapping of the account for
any potential business opportunities
• establishing new business opportunities on a daily basis
• maintaining accurate records of the Customers in the CRM as well as Leads in the Sales
Tracker
• attending trade exhibitions, conferences and meetings for exploring New Customers, Newer
Technologies and possible opportunities
• reviewing sales performance on a Daily / Weekly basis
• preparing and negotiating proposals, participating in Tenders
• aiming to achieve monthly targets consistently

Your skills & experience:

Confident & Polite
Disciplined & Patient
Attention to Detail
Commercial Awareness
IT Skills
Experience involving contact with customers will be beneficial and/or 2-3 years experience in IT
Sales
Preference would be given to Candidates with a Car and Driving License
Arabic Language Proficiency – Desirable though not mandatory

Your qualifications:

Computer Engineering Graduate (preferably) with MBA in Sales and/or Marketing