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Customer Success Manager - NetSuite Advanced Customer Support

Oracle

تم نشره يوم 14 يناير 2021

3 - 8 سنوات Dubai - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

*An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


ملخص المرشح المطلوب

*
The Customer Success Manager (CSM) primary purpose is to drive retention and ongoing value to our mid-market customers by understanding customers’ business needs and helping them succeed utilizing Oracle NetSuite’s products.
This critical function is responsible for onboarding new customers to Advanced Customer Support (ACS) by engaging the customer executive sponsor and key business stakeholders in the launch, driving ongoing adoption and managing renewals.
The CSM works with the rest of the Oracle NetSuite ACS organization to uncover new ways to make Oracle NetSuite part of the everyday life of our customers.
Responsibilities include:
• Customer Advocate : Be an advocate for your customer and take necessary actions to achieve desired outcomes. Continue to communicate back to the customer what you are doing to stay aligned with current success criteria and next steps. Be the primary point of contact for customers’ and partners’ ACS requests. Advocate as needed with other NetSuite services teams to drive favourable outcomes for Customers, including Client Management, Professional Services, Support and Others
• Engagement Management: Lead intake of new Customers and develop a roadmap of priorities and implement based on the customer’s business goals. Manage ongoing priorities/task and provide regular status updates to customer. Maintain ACS case hygiene, engagement tasks, manage time entry and associated approvals, ensure extended hours approval compliance, Identify and manage risks. Ensure seamless coordination as needed with other NetSuite services teams to drive favourable outcomes for Customers, including ACS Tech and Platform shared services, Client Management, Professional Services, Support and Others
• Account Escalations: Support or respond to any alerts, red flags or account poor health. This can be directly from the customer reaching out or critical or overdue customer service tickets or engagements.
• Renewals: Customer renewals for continued annual recurring revenue. Continued customer follow-up and interaction can help avoid last minute surprises.
• Promotes: Work closely with Account Management to promote Product and service expansions to increase customer lifetime value (CLV) of our customers
Preferred Qualifications include:
5 years overall experience in relevant Functional and/ or Technical roles (Customer Success Manager, Project Manager, Delivery Manager, Account Manager, Architect, Analyst etc.)
In addition, the following are critical skills required (or desired, where noted) to perform well in this position:
• Understanding of industry verticals (General Business, Services, Software or Retail), eco-systems and business principles is desired
• Strong project management and task/time coordination is required
• Excellent written and spoken communication skills
• Solid presentation skills, great at developing rapport with customers
• Recognizing new business opportunities in existing account base
• Experience presenting to/facilitating meetings and group discussions
• Proficiency with project-based tools such as MS Word, Excel, PowerPoint, Project
• Solid analytical skills
• 3 years of NetSuite or competitive cloud based Enterprise Resource Planning (ERP) solutions
• Consulting role experience
• NetSuite SuiteFoundation and/or ERP Consultant certifications a plus
• Ability to travel on a modest to moderate basis, as appropriate.

الكلمات الرئيسية

Customer Success Manager - NetSuite Advanced Customer Support

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=494071


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